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Author's profile photo Smile Zhang

SAP Partner: SAP S/4HANA Cloud Private Edition Implementation Tools Overview

Dear Community,

Below is an overview of the tools available to support your SAP S/4HANA Cloud, Private Edition implementation with some tips on when to use them: 

  • Step by Step implementation methodology is provided via the Roadmap Viewer 
  • Full solution scope overview and each scope item process flow can be found in Best Practices Explorer (BP for S/4HANA (on premise) can be referred as it applies the same with S/4HANA Cloud, Private Edition) 
  • Learn the Roles & Responsibilities of customer and SAP, the R&R Documents are available in different languages and contains all services offered by SAP. 
  • Access the digital service enablement page offered by SAP Enterprise Cloud Services Private Cloud Customer Center (PC3) for all cloud services related topics like how to create service request. 
  • If you have a how-to question, experience a configuration problem or have a question about product functionality – please post it in SAP S/4HANA Community 
  • If you want to suggest an improvement on SAP products directly to the development teams you can do it through the Customer Influence Portal 
  • If you are looking for information about Cloud Performance, Data Centers, Security, Privacy, Compliance and Agreements, please refer to SAP Trust Center 
  • Check what’s coming in the future releases in the Roadmap Explorer 
  • Review the latest features and functions since the last release in the What’s New Viewer 
  • Find out all about Trial, Test and Demo Systems for SAP S/4HANA Cloud in the partner portal 
  • Try it out in the SAP S/4HANA 2021 Tutorials 
  • Understand when to create Incident and when to create Service Request with this infographic created by SAP ECS PC3.

If you are experiencing and issue with the product that you believe is a bug or error, report an incident through the Support Portal and if needed follow up via the Customer Interaction Center 

Before raising an incident with SAP, please ensure to review the following resources: 

When Creating an incident 

To avoid delays in incident processing and to minimize ping-ponging, it is important to include certain information as described in these guidelines to make the incident process smooth and effective: 

  • Only one issue per incident 
  • Appropriate priority (with business impact) and component 
  • Meaningful explanation with steps to reproduce the problem 
  • Contact information 
  • More details in the guidelines 

Learning and Enablement resources: 

Last but not least , access the Partner Competency Framework main page to learn how you can attain the Specialization Designation in SAP S/4HANA Cloud, private edition and earn the Competency Designation in Enterprise Resource Planning.

 

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      4 Comments
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      Author's profile photo Saumitra Deshmukh
      Saumitra Deshmukh

      Wow! This is great Smile Zhang ! Really helpful for starters.

      Author's profile photo Smile Zhang
      Smile Zhang
      Blog Post Author

      Thank Saumitra. It's a team work and most of the content was copied from Yuliya's ES blog and adjusted to PCE links 🙂

      Author's profile photo Hieu Tran Phan
      Hieu Tran Phan

      Thanks Smile Zhang

      Author's profile photo frank tian
      frank tian

      It's very useful for me,thanks