World of Customer Experience – Webcasts 2021

Webcast sessions from 2021 covering different SAP Customer Experience solutions …

COMMERCE

• Spartacus Update Series 2021 Q4
• SAP Commerce Cloud Roadmap Update (Q3-Q4 2021)
• What Retailers Should Consider and How to Win
• Spartacus Update Series 2021 Q3
• How Marketplaces are Changing the B2B Game in the Era of E-Commerce Acceleration
• SAP Commerce Cloud Realize Phase: Database Migration CMT Demo
• SAP Commerce Cloud Realize Phase: Database Migration CMT
• SAP Commerce Cloud Realize Phase: Media Migration
• SAP Commerce Cloud Realize Phase: Code Adaptions
• SAP Commerce Cloud Migration Process: Run Phase
• SAP Commerce Cloud Migration Process: Deploy Phase
• SAP Commerce Cloud Migration Process: Realize Phase
• SAP Commerce Cloud Migration Process: Explore Phase
• SAP Commerce Cloud Migration Process: Prepare Phase
• SAP Commerce Cloud Migration Process Overview
• SAP Commerce Cloud Migration: An Outlook About Your MOVE
• SAP Commerce Cloud Roadmap Update (Q1-Q2 2021)
• SAP Commerce Cloud 2105 Release
• Spartacus Update Series 2021 Q2
• CX Insights 2020: Building a Resilient B2B E-Commerce Business with SAP
• E-Commerce Trends 2021
• Spartacus Update Series Q1
• Social Commerce: What You Need to Know to Succeed
• Increase Conversion with Digital Experience Monitoring
• Uncover the Total Economic Impact of SAP Commerce Cloud

MARKETING – EMARSYS

• Introducing Strategic Dashboard and Tactics in SAP Emarsys Customer Engagement
• Introducing Web Push
• Introducing Automation Center – Part 3
• Introducing Automation Center – Part 2
• Introducing Automation Center – Part 1
• Introducing Web Channel – Part 4 – Scheduling & Reporting
• Introducing Web Channel – Part 3 – Placement & Content Creation
• Introducing Web Channel – Part 2 – Campaign Creation and Settings
• Introducing Web Channel – Part 1
• Working with CRM Ads
• Working with Mobile Engage In App
• Contacts Personalization and Segmentation
• Working with Revenue Analytics
• Mobile Engage Inbox
• Smart Insights Self-Service Onboarding
• Smart Insights – Part 3
• Smart Insights – Part 2
• Smart Insights – Part 1
• Deliverability Part 2
• Deliverability Part 1
• Dashboard and Management – Part 2
• Dashboard and Management – Part 1
• Contacts – Getting Data out of Emarsys
• Contact Data Handling
• Contacts Getting Data into Emarsys
• Visual Content Editor
• Web Extend
• Mobile Engage: Push
• Web Channel: Scheduling, Overview and Reporting
• SMS
• Predict: Web Recommendations
• Predict: Email Recommendation
• Predict: Data Sources
• Magento Plugin Onboarding
• Loyalty
• HTML Editor
• Forms
• Emarsys Scripting Language
• Analytics: New Contact Registration & Email

MARKETING – SAP MARKETING CLOUD

• Integrating with Social Media and Google Analytics
• Integrating with Other SAP Products
• Marketing Analytics Extensibility – Part 4
• Marketing Analytics Extensibility – Part 3
• Marketing Analytics Extensibility – Part 2
• Marketing Analytics Extensibility – Part 1
• How to Create Predictive Scores and Models in Predictive Studio
• SAP Marketing Cloud Plus Mendix Part 3
• SAP Marketing Cloud Plus Mendix Part 2
• SAP Marketing Cloud Plus Mendix Part 1
• SAP Qualtrics Surveys Integration Using Actions Functionality

SALES & SERVICE

• Opportunity Management
• Using Caller ID Feature in Mobile App
• B2B Marketing in Sales Cloud
• Enablement is Key
• Superior Sales Analytics with SAP Analytics Cloud
• Complex Quotes Made Easy
• Relationship Intelligence
• Key Account Management
• Customer 360 View
• Guided Selling
• Using the Service-Side Add-in for MS Outlook
• How to Enable Integration with Microsoft Teams
• Creating Cards on the Homepage
• Introduction to Scoping
• Setting Up Automatic Creation of Follow-up Tickets in Surveys
• How to Work with Ticket Lists
• SAP Service Cloud Integrations
• Learning Resources
• SAP Service Cloud Additional Features
• Configuring a Maintenance Plan
• How to Connect with an External SMS Provider
• How to Setup Email Channel

CUSTOMER DATA

• Progressing Purpose Setup
• Activity Indicators Setup
• Segments Setup
• Customer Schema Setup
• Quick Demo for SAP Customer Data Platform
• Quick Guide for SAP Customer Data Platform
• SAP Customer Data Platform & Qualtrics CX Feedback Data
• Audience Setup
• Journeys Setup
• Setup Overview
• Customer Search
• Source Application Setup
• SAP Customer Data Cloud and Qualtrics Integration
• Integration Overview SAP Customer Data
• Profile Management