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Author's profile photo Rohit Dwivedi

High-Tech Industry Innovation: Derive Order Insights from SAP S/4HANA using SAP Conversational AI

In the pursuit of making SAP Customers a truly Intelligent Enterprise, SAP delivered Intelligent Technologies as part of the SAP Business Technology Platform. SAP Conversational AI enables users to train, build, deploy, and monitor chatbots in a single intuitive interface.

To support customers in the chatbot development journey, we published an Industry Innovation use case via SAP Discovery Center. SAP Discovery Center comprises various missions that have a clear objective of self-learning to implement a specific business scenario or an innovation use case. SAP Business Technology Platform Intelligent technologies such as SAP Conversation AI, Process Automation, SAP AI Business Services are now infused into business applications. These innovations specific to industries bring differentiated competitive value and enhance existing business processes to make them smarter, faster and drive new value.

Discovery Center Mission “Derive Order Insights from SAP S/4HANA using SAP Conversational AI” is now available in SAP Discovery Center. In this mission, step-by-step instructions for chatbot development are provided. This mission helps address below business challenges:

  • Customers need time-critical Sales Order details instantaneously on any device with a personalized conversational experience
  • Business users repeatedly need to login to the backend SAP S/4HANA system to access various apps and queries to get insights of Sales Orders
  • Executive level users need an intelligent chatbot that can learn from past conversations and provide instantaneous insights
  • A touchless experience by automating time-consuming and tedious tasks from business processes


Key Highlights:

  • Enable operational insights in the SAP S/4HANA Sales Order processing that is executed in ubiquitous fashion with a personalized conversational experience.
  • First-of-a-kind mission focusing on live customer use-case explaining the end-to-end process to build and deploy the chatbot on SAP S/4HANA Fiori Launchpad
  • Built-in intelligence to understand past conversations and provide a personalized experience
  • HPE is the official SAP Reference Customer for SAP Conversational AI, for more details refer to below reference blog


  1. Mission: Derive Order Insights from SAP S/4HANA using SAP Conversational AI
  2. HP Enterprise – Interactive Digital Assistant powered by SAP Conversational AI | SAP Blogs
  3. SAP Conversational AI | Low Code Chatbot Building Platform

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