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Author's profile photo Venki Krishnamoorthy

Retrigger I9 steps during Onboarding process

During an onboarding process, we will have scenarios where the I9 steps need to be re-triggered. There could be multiple reasons why we need that – It can be the onboardee selected the wrong documents to provide for validation?

In this blog post, I shall share how the I9 steps (I9 Step 1 & I9 Step 2) can be re-triggered.

Configuration Steps:

Manage Data

Goto Manage data. In Create New, enter Trigger i-9 flow

In the User field, enter the name of the onboardee for whom you want to trigger the I9 process.


Enter the reason for triggering the flow


In the User field, enter the name of the onboardee for whom you want to trigger the I9 process.


Create a record in Manage Data: Trigger I9 flow


In the field Trigger Type, select the process you need to trigger.

In the field Correct Form I-9 reason, enter the reason for re-triggering.

In the field Process, enter the Onboarding ID of the onboardee for whom you are re-triggering this process.

Click Save.

Note: You need to do this configuration for every onboardee for whom you have to re-trigger the process.



My experience has been, this process of re-triggering need to be used sparingly only if absolutely required/necessary. Onboarding i9/compliance have many moving parts, and few of them are product releated. As I tweeted couple of weeks back, updates are expected in the upcoming b2205 release which will mitigate these issues.

The Onboarding module is robust and have workaround to support the process till the patches are made available.

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      Author's profile photo Surya Bandaru
      Surya Bandaru

      When I try to trigger I-9 manually it always says the previous sections of I-9's are incomplete and I wish I have a better option to know which part of I-9 is incomplete or how to close the incomplete sections to trigger this new I9. I9Error



      Author's profile photo Ruth Hoffman
      Ruth Hoffman

      @Surya did you find a resolution to this error? If so can you share. Thanks

      Author's profile photo Kathleen Bottoms
      Kathleen Bottoms

      I have found that the only names that appear in the user for triggering the 1-9 flow are employees.  I need to do this for a new hire that is not an employee yet and SAP Support provided these same steps but it doesn't work for candidates/new hires that are not employees.  Any one have any suggestions?