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Author's profile photo Kristina Walton

What is Total Workforce Management?

As any HR department knows, labor is key to any organization’s success. To properly plan and manage the labor needs of your organization, it is critical to see and manage every type of labor that is being used – from permanent employees to external workers like freelancers, temp workers, independent contractors, and service providers. Being able to actively see and manage all types of labor is what SAP refers to as a Total Workforce Management strategy.

Beyond having a Human Experience Management (HXM) solution like SAP SuccessFactors, a Total Workforce Management strategy also requires a Vendor Management System (VMS) like SAP Fieldglass to initiate, engage and actively manage external workers and services providers. That provides you with a coherent set of processes and capabilities so that external labor isn’t overlooked when managing your labor.


1 Source: The Value of Human Experience Management Technology: An Analysis of Business Results Reported by SAP Customers

What does a Total Workforce Management Strategy give you?

Ability to increase worker inclusion, visibility, and engagement

Capturing all workers in a single system provides access to coherent organizational charts and a complete worker directory – so even temporary labor can be seen in context with the larger organization. Letting external workers see how they fit into your business will drive increased engagement, for example by including them in org charts leading to inclusion in company-wide communications.

Tools to build an optimized workforce

Building an optimized workforce begins with understanding who is doing the work and their effectiveness. Without this view, it is much more difficult to identify areas of need and create a complete workforce strategy. With an end-to-end view of your organization, you can look for inefficiencies and redundant projects. You will understand the full picture of both the responsibilities of your external workforce and the projects they are assigned to.

Tracking for training and certifications

Organizations need to ensure that employees and external workers have the correct training and certifications to perform their work. Creating a centralized view of this information for both employees and external workers makes it possible to monitor and identify gaps or when recertification is needed.

Actionable insights from a total workforce view

Good analysis starts with complete information. A Total Workforce Management strategy means your organization has dashboards to give them a complete a view of the entire workforce.


Use the Total Workforce Management Dashboard to build comprehensive metrics on the effectiveness of the entire workforce.

Why invest in a Total Workforce Management strategy?

SAP offers Human Experience Management (HXM) solutions via SAP SuccessFactors and Vendor Management Solutions (VMS) via SAP Fieldglass. A comprehensive view of the workforce extends beyond both individual solutions. Customers that have an HXM solution without a robust VMS solution will lack fundamental information to build strategic plans.

It’s time to have a conversation with SAP about a Total Workforce Management strategy and gain a comprehensive view into your workforce. Learn more here:

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