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Author's profile photo Willian Heissler

SAP Partner Successfactors Implementation – The Right Tools

Dear community,

In order  to ensure a successful  SAP SuccessFactors HXM Suite implementation,  SAP provides several tools and tips to make the  implementation more efficient. Within this blog you will find  not only tools and tips available , but also  the right moment to use them:

  • If you experience a configuration problem, or simply don’t know how to approach a complex problem, post it on the Partner Delivery Group or look through the list of Implementation Design Principles.
  • If your issue is a product gap, not a product bug, your customer should raise an enhancement request on the Influence and Adopt Portal
  • If you believe the issue is a product bug / error, log the error via the Support Portal and if necessary follow up via the Customer Interaction Centre
  • If you need demo support, review the available options in the Demo Support section of the SAP PartnerEdge – SAP SuccessFactors HXM Learning Room or check out the HXM Cloud Ops Portal [Consultant Only]
  • For online access to available training and exams refer to the Learning Hub
  • If your customer has questions around cloud performance, security, privacy, compliance and agreements, please refer to the SAP Trust Center
  • If you need engagement with SAP experts on specific topics such as; implementing a product for the first time; configuration how to questions or working through an issue, refer to Partner Coaching or Partner Mentoring services
  • Get a complete overview of the new and changed features and functions at SAP SuccessFactors using the SAP What’s New Viewer Tool.
  • Consider the use of SAP Road Maps tool to have visibility of the future product portfolio and the Intelligent Enterprise.
  • Customers and partners can search and raise their doubts in our Q&A community page.
  • Learn more about the SAP SuccessFactors HXM in our Community.
  • For all other topics, visit the Partner Portal
  • SAP for Me is your digital companion to easily interact with SAP and get immediate guidance to the best solution for you.

Before raising a ticket with SAP, please, ensure to review the following resources:

  • Check the SF Partner Delivery Community for all possible resolutions.
  • Search the SAP Help Portal containing product information, installation and upgrade guides.
  • Perform an SAP Knowledge Base & SAP Notes (now available in several languages) search on the SAP ONE Support Launchpad, using the Expert Search, to find possible solutions.
  • Cloud availability Center offers a personalized dashboard focussing on relevant information about your cloud product availability and maintenance
  • Guided Answers helps you troubleshoot and find solutions to your technical problem using a step-by-step guide.
  • Support by Product pages stay up to date with the latest features content for a selection of SAP products.

In case you need to create a ticket consider the following items ( What is Support – What is Consulting):

    • 1 problem per Incident
    • Document client analysis and SAP Note search
    • Remote connection details
    • A relevant short text (error-related information)
    • Detailed steps to reproduce the problem in your system
    • Appropriate priority, solution or component
    • Business impact of problem within  operations
    • Partner Contact Information
    • Need support with your Ticket? Please reach out Customer Interaction Center

Dear consultant, please refer to the information below to increase your knowledge:

  • Find all Academy product training In the SAP SuccessFactors Learning Journey.
  • To schedule and take your certification, visit the SAP Certification Hub.
  • After successfully passing the exam, you will receive your SAP Global Certification digital badge. Manage your digital badge via Credly.
  • After obtaining your Associate certification, you must maintain your certification by reviewing and completing the delta assessment after each semi-annual release. For information about the Stay Current delta program, refer to the SAP SuccessFactors Delta Schedule.

Tools to ensure the success of your project:

With this blog we expect to give you visibility of all SAP SuccessFactors resources available to make your implementation a success!

Thanks Sergio Rios and Bruce Hillier for your outstanding support.

Enjoy it!

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      4 Comments
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      Author's profile photo Thalita Moura
      Thalita Moura

      Great blog, Will! Thank you for sharing! I believe that all the tools mentioned will be of great value to our partners! Congratulations on the engagement 🙂

      Author's profile photo Laura Parada
      Laura Parada

      Huge. Well done!

      Author's profile photo Sven Ringling
      Sven Ringling

      Thank you for the nice summary - exactly what I've had on my agenda to write up for new colleagues.

      Cynical me can't help but pointing out an important step, when raising a ticket: "If you are over 55 and you want it answered before you retire, don't forget to remove the "EU-only" flag, if your customer is on a contract for EU-only access." 😉

      Author's profile photo Tshifhiwa Dombo
      Tshifhiwa Dombo

      Thanks for the amazing work.