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Author's profile photo Willian Heissler

SAP Partner Successfactors Implementation – The Right Tools

Dear community,

In order  to ensure a successful  SAP SuccessFactors HXM Suite implementation,  SAP provides several tools and tips to make the  implementation more efficient. Within this blog you will find  not only tools and tips available , but also  the right moment to use them:

  • If you experience a configuration problem, or simply don’t know how to approach a complex problem, post it on the Partner Delivery Community or look through the list of Implementation Design Principles.
  • If your issue is a product gap, not a product bug, your customer should raise an enhancement request on the Influence and Adopt Portal
  • If you believe the issue is a product bug / error, log the error via the Support Portal and if necessary follow up via the Customer Interaction Centre
  • If you need demo support, review the available options in the Demo Support section of the SAP PartnerEdge – SAP SuccessFactors HXM Learning Room or check out the HXM Cloud Ops Portal [Consultant Only]
  • For online access to available training and exams refer to the Learning Hub
  • If your customer has questions around cloud performance, security, privacy, compliance and agreements, please refer to the SAP Trust Centre
  • Get a complete overview of the new and changed features and functions at SAP SuccessFactors using the SAP What’s New Viewer Tool.
  • Consider the use of SAP Road Maps tool to have visibility of the future product portfolio and the Intelligent Enterprise.
  • Customers and partners can search and raise their doubts in our Q&A community page.
  • Learn more about the SAP SuccessFactors HXM in our Community.
  • For all other topics, visit the Partner Portal

Before raising a ticket with SAP, please, ensure to review the following resources:

  • Check the SF Partner Delivery Community for all possible resolutions.
  • Search the SAP Help Portal containing product information, installation and upgrade guides.
  • Perform an SAP Knowledge Base & SAP Notes (now available in several languages) search on the SAP ONE Support Launchpad, using the Expert Search, to find possible solutions.
  • Cloud availability Center offers a personalized dashboard focussing on relevant information about your cloud product availability and maintenance
  • Guided Answers helps you troubleshoot and find solutions to your technical problem using a step-by-step guide.
  • Support by Product pages stay up to date with the latest features content for a selection of SAP products.

In case you need to create a ticket consider the following items ( What is Support – What is Consulting):

    • 1 problem per Incident
    • Document client analysis and SAP Note search
    • Remote connection details
    • A relevant short text (error-related information)
    • Detailed steps to reproduce the problem in your system
    • Appropriate priority, solution or component
    • Business impact of problem within  operations
    • Partner Contact Information
    • Need support with your Ticket? Please reach out Customer Interaction Center

Dear consultant, please refer to the information below to increase your knowledge:

  • Find all Academy product training In the SAP SuccessFactors Learning Journey.
  • To schedule and take your certification, visit the SAP Certification Hub.
  • After successfully passing the exam, you will receive your SAP Global Certification digital badge. Manage your digital badge via Credly.
  • After obtaining your Associate certification, you must maintain your certification by reviewing and completing the delta assessment after each semi-annual release. For information about the Stay Current delta program, refer to the SAP SuccessFactors Delta Schedule.

With this blog we expect to give you visibility of all SAP SuccessFactors resources available to make your implementation a success!

Thanks Sergio Rios and Bruce Hillier for your outstanding support.

Enjoy it!

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      4 Comments
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      Author's profile photo Thalita Moura
      Thalita Moura

      Great blog, Will! Thank you for sharing! I believe that all the tools mentioned will be of great value to our partners! Congratulations on the engagement 🙂

      Author's profile photo Laura Parada
      Laura Parada

      Huge. Well done!

      Author's profile photo Sven Ringling
      Sven Ringling

      Thank you for the nice summary - exactly what I've had on my agenda to write up for new colleagues.

      Cynical me can't help but pointing out an important step, when raising a ticket: "If you are over 55 and you want it answered before you retire, don't forget to remove the "EU-only" flag, if your customer is on a contract for EU-only access." 😉

      Author's profile photo Tshifhiwa Dombo
      Tshifhiwa Dombo

      Thanks for the amazing work.