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Author's profile photo Malgorzata Konopelska

SAP Cloud for Customer 2202 Release Briefing Webcast

Dear Community,

The 2202 release (February 2022) for SAP Cloud for Customer is nearly ready to be deployed.

We will adding the release webcast related information and assets here in our community. This will allow you to access the on-demand recordings, slide decks and also keep the conversation alive.

2202 Release Briefing for SAP Sales Cloud & SAP Service Cloud (C4C)

When: Thursday, January 27, 2022 @ 4.00 pm – 5.45 pm CET/ 10.00am -11:45 am EST.
Who: Presented by Emmanuel Desert and Sales & Service Cloud Product Managers
What: Get an insightful preview on the planned innovations for the upcoming upcoming February 2022 (2202) release of the SAP Cloud for Customer. Hear directly from our product management team about what’s new in this release. We’ll talk about highlights in Platform & Integration, Sales and Service.

Please use this link to access the recording.

Link to the slide deck and Q&A.

Visit the documentation page to check out the current updates.

Thank you and looking forward to continuing the release conversations here on SAP Cloud for Customer community!

Note : Due to technical constraint the 2202 capabilities of MS Teams Integration must be activated by SAP. For this purpose, in the test upgrade phase, please open an incident and request that it is routed to component LOD-CRM-TMS, or wait until production upgrade has been completed.

 

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      10 Comments
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      Author's profile photo Ben Casey
      Ben Casey

      FYI - I was having difficulty testing the new MS Teams integration enhancements as part of the 2202 release. I'm now informed (after reaching out to Emmanuel directly) that there is a know issue(s) with these enhancements e.g. Shared Workspace, Deal Rooms...which is being looked into. Expectation is that the issue(s) will be resolved in approx 1.5-2 weeks.

      In future, please can we have better (official) communication on such issues, sooner rather than later, as it helps with our pre-release testing plans/actions.

      Thanks

      Ben

      Author's profile photo Malgorzata Konopelska
      Malgorzata Konopelska
      Blog Post Author

      Hi Ben Casey ,

      thanks for the information, we are now aware that this happened. We are very sorry for that issue and lack of official information, but I can assure you that teams are already working on that issue.

      Regards,

      Malgorzata

      Author's profile photo Ben Casey
      Ben Casey

      Thanks Malgorzata

      Author's profile photo Annete Zach
      Annete Zach

      Hi,

      where can I find detailed information on what exactly is not working regarding MS Teams integration?

      I am having difficulties testing outbound phone calls (the + of the prefix is deleted, e.g. +49.... results in 49......) and the share workspace does not connect to teams.

      Where and how will the information about "bug is fixed" be communicated?

      Thanks, kind regards

      Annete

      Author's profile photo Malgorzata Konopelska
      Malgorzata Konopelska
      Blog Post Author

      Hi  Annete Zach,

      there is no detailed information except the one above that the 2202 capabilities of MS Teams Integration must be activated by SAP. It applies only to the test upgrade phase. Please open an incident and request that it is routed to component LOD-CRM-TMS. The issue will be fixed in the production upgrade in a few days.

      Best regards,

      Malgorzata

      Author's profile photo Michal Kurian
      Michal Kurian

      Hi!:) The slide deck hyperlink takes me to the pdf with briefing. Would it be possible to access all slides (divided into 3 presentations, as usual)?

      Author's profile photo Malgorzata Konopelska
      Malgorzata Konopelska
      Blog Post Author

      Hi Michal,

      we have changed the format of the session in April last year. Since then we have one combined session instead of three, and that's the presentation from it. Perhaps it would be more convenient for you to watch the session under this link , the video is divided into chapters, and you can watch only the part you are interested in.

      Regards,

      Malgorzata

      Author's profile photo Julius Pereira
      Julius Pereira

      Hi Malgorzata,

      Can you add links to the demo videos of share workspaces and deal room to this blog? We want to showcase these features to our business community and gain feedback.

      Thank you

      Julius

      P.S I see those vides in the recording. However I want links to them individually, if possible.

      Author's profile photo Malgorzata Konopelska
      Malgorzata Konopelska
      Blog Post Author

      Hi Julius Pereira ,

      the videos you are talking about were a part of a live demo. I'm able to link only pre-recorded videos like the demos of SAP Sales Cloud Intelligent Sales add-on.

      Best,

      Malgorzata

       

      Author's profile photo Julius Pereira
      Julius Pereira

      Thanks.