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Guiding your Journey to Expertise

There are many paths to knowledge, and everyone’s journey is unique. SAP understands people learn in different ways and begin the journey from different places. So, we created SAP Learning Journeys for SAP Sales Cloud and SAP Service Cloud. They meet you where you are and lead you to your goal.

A Compass and a Map

We show you the path through the content to help you succeed as quickly as possible. All the titles are there for you to explore, but they’re categorized and ordered from beginner to expert, with several side trips beyond the core products along the way. If you mouse over a title, you can find more information about that content. Whether you want to improve or certify your skills, you’re in the right place.

Chart your Course with the SAP Learning Journey for SAP Sales Cloud

If you need guidance to get underway, the SAP Learning Journey for SAP Sales Cloud starts with an overview section. It will give you a general understanding of SAP Sales Cloud within the overall SAP Customer Experience business process. We hope the introductory “Lead to Cash Business Process” open online course will help lead you to cash, which is a nice way to begin your journey.

The “Become Competent” section provides you with in-depth knowledge of SAP Sales Cloud. You can even become certified. There are options, but you might begin with short videos, “Becoming Competent in SAP Sales Cloud” and “Advancing in SAP Sales Cloud,” and then you can take an in-depth course and an SAP Certified Application Associate certification for SAP Sales Cloud. You also may discover Analytics and AI and receive expert recommendations and strategic guidance.

Stay with the Current

Now that you are a deep expert, the “Stay Current” section keeps you up to date. “What’s New for SAP Sales Cloud” provides a complete overview of the new, changed, and deleted features and functions in the current release. Roadmap content helps you plan, and there’s even an assessment to make sure you’ve seen it all.

An Expanding Horizon

For certain topics, there are options that go beyond the core focus of SAP Sales Cloud. The “Expand your Skills” section helps you broaden your skills in particular areas, such as integration, partner channel management, data migration, customer territory management, project management, and support and success essentials.

Stride through Services with the SAP Learning Journey for SAP Service Cloud

The structure of the SAP Learning Journey for SAP Service Cloud is similar. The “Start with an Overview” section also begins with the “Lead to Cash Business Process” open online course, because the “Lead-to-Cash” process also applies to services and the SAP Service Cloud. After that, you’ll find the onramp to the “Getting Started with SAP Service Cloud” microlearning videos.

Again, there are many roads to your destination. The ”Become Competent” section provides in-depth knowledge of SAP Service Cloud and the option to become certified. You may begin with the microlearning videos playlist, and then learn in-depth with courses and the SAP Certified Application Associate certification for SAP Service Cloud. Want more? You’ll also find microlearning video playlists about SAP Service Cloud Ticket Intelligence and Machine Learning.

What to Expect down the Road

The “Stay Current” section includes “What’s New for SAP Service Cloud” content, a roadmap viewer for the future, and an assessment to ensure you know.

More to Explore

Now that you have expert core knowledge of the SAP Service Cloud, the “Expand your Skills” section introduces you to other related solutions, such as service contracts, SAP Cloud for Customer Utilities, field service management training, and customer integration. You also may receive an SAP Certified Integration Associate certification.


The SAP Learning Journeys for SAP Sales Cloud and SAP Service Cloud transport you to expertise, new SAP skillsets, and knowledge enhancements that will open additional pathways in your career. Get started today!

For even more information, we suggest you also visit the SAP Customer Experience engagement page, which will guide you to a deeper understanding of your SAP Customer Experience solution and a more streamlined enablement experience. If you have a specific question, post it on the Ask a Question page; experts at SAP and in the SAP user community are there to help.

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