Getting Started with SAP Task Center on SAP BTP

With the recent availability of SAP Task Center (aka One Workflow Inbox) on SAP Business Technology Platform (BTP), its now possible for users to access work items across different solutions in one place. This capability has been requested by many customers over the last few years and its great to see this being generally available. I would like to also point you to the introductory blog post “Handling Tasks in an efficient, integrated and harmonized way using SAP Task Center” where my colleague Fabian Lehmann has provided a comprehensive overview of  SAP Task Center, the supported scenarios including links to the roadmap.

I am excited to see “SAP Task Center” which is one of the key suite qualities that characterize SAP’s intelligent suite coming to life. You can read more about this in SAP’s Cloud Integration 2021 Highlights.

In this blog post, I will show you how easy is to get started and enable the Task Center.

Setup SAP BTP Account for SAP Task Center

Boosters are available to automate most of the setup task.  At the Global account level, you will be able to see a new booster for SAP Tasks Center

Just follow the wizard and it will automatically configure your subaccount creating service instances, destinations and role collections.

You can explore your subaccount to view the destinations which have been created by default. You will see many destinations created for different Cloud Solutions which require configuration.

Similarly, the boosters would have created Role Collections and automatically assigned them to your user account

Configure your Launchpad service

The Tasks center requires the Launchpad service as a pre-requisite. Access the Launchpad service and in the “Provider Manager” look for the HTML5 apps and click on the “Fetch updated content” icon.

In the “Content Manager” menu, you will now be able to see some of the apps related to Task Center. Select them and click on “Add to my Content”.

From here on, you would follow the same steps to assign Apps to role/catalogs/groups to make them visible on the Fiori Launchpad. To know more about how to use the Launchpad service, you can follow this Developer Tutorial.

With the basic setup, I haven’t connected to any SAP solutions, hence there are no work items in my Task Center.

SAP Mobile Start which is a companion app to the Launchpad service is also enhanced to support SAP Task Center. If you have an older version of SAP Mobile Start, try to reinstall it to see the “To Do” icon. I had earlier published a blog post “SAP Mobile Start – the new native entry point to access applications & contents” which describes the steps to get started with SAP Mobile Start.

The initial setup of the Task Center is straightforward. Majority of the time will go into how you setup SSO/user provisioning using IAS & IPS service. You would need to pay attention to the Unique Identifier (UUID) for end users which needs to be made available in your SAP solutions.

This probably would be my last blog post for this year. Hopefully, I get time to explore how S/4HANA work items can be integrated into Task Center and I will be back to share my experience.