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Author's profile photo Oyku Ilgar

Learn How Industry 4.0 And Robots Strengthen Warehouse Logistics

Knowing that current manual warehouse processes could not support their goals, Bechtle transformed its logistics services with Industry 4.0. by deploying autonomous mobile robots (AMRs) in their warehouse to transform supply chain operations. BECHTLE


Remember watching sci-fi movies where robots moved, worked, and communicated with regular humans? How “futuristic” this felt at the time. In today’s Industry 4.0 reality, robots are commonplace and populate many manufacturing and warehouse facilities around the world. Bechtle, one of Europe’s most well-known IT service providers, that offers over 40,000 hardware and software products to the industrial and public sector, is a prime example of how Industry 4.0 works in the real world.

When Bechtle set a goal to boost their e-commerce business by 250%, it required handling approximately two times as many packages. And when COVID-19 forced people to spend more time at home, the demand for home office equipment boomed.

To meet high this high demand, Bechtle needed to employ more warehouse workers to increase its delivery capacity. However, due to low unemployment in the region, finding workers was difficult. This leads the innovative company to think out of the box.

Knowing that current manual warehouse processes could not support this goal, Bechtle searched for a new solution. The answer was to transform its logistics services with Industry 4.0. by deploying autonomous mobile robots (AMRs) in their warehouse to transform supply chain operations. The integration of robotics within its warehouse was seen as an important first step in the company’s Industry 4.0 journey.

Bridging the gap between manual processes and automation

Bechtle recently co-innovated with SAP integrating AMRs with SAP Extended Warehouse Management (SAP EWM) called SAP Warehouse Robotics.

This solution delivers predefined scenarios that integrate AMRs of virtually any vendor very easily. The robots navigate through the warehouse using LIDAR, laser scanners, or 3D cameras to enable simultaneous localization and mapping in a warehouse to operate safely, side by side with humans.

“With our SAP Warehouse Robotics solution, we have found a way to manage our warehouse even more effectively and flexibly, and provide better support to our employees,” said Klaus Kratz, Director of Logistics at Bechtle Logistik & Service GmbH. “Our customer promise is ‘each order should be shipped on the same day.”

Enhancing the customer experience

Bechtle retains 25,000 square meters of storage area to manage – the equivalent of more than three football fields.

As a first step, the company looked at automating cross-docking operations, where goods arrive at the receiving dock and are issued directly to a customer order instead of being put away into storage. The robot moves a cart and drops it at the shipping dock. A planned second step will be the automation of put-away operations. As a result, Bechtle calculates savings of more than 30% of costs in these operations.

Automated logistics does not only shape supply chains to be leaner but also helps keep deliveries on time.

“We proved that Industry 4.0 efforts, such as adding robotics to warehouse operations, can directly enhance the customer experience as well,” said Christian Deppisch, Head of Innovation Management at Bechtle Logistik & Service GmbH. “Imagine a customer orders the product at 4:00 pm, and the product will be handed over to the carrier on the same day, despite the high level of order volumes.”

This process integration was complete in about four weeks—quite a time savings compared to traditional integration projects that typically take up to 18 months.

Rise of human empowerment

Automating flexible warehouse operations makes operations much easier to maintain. The new process will help free up human employees from repetitive tasks, redeploying them to other value-added tasks, and ease their workload.

“As we were considering the logistics problem, we needed to carefully manage organizational change,” said Kratz. “We had to communicate clearly to our staff that flexible automation was the only way to meet our goals and that we would continue to value their contribution by expanding their qualification toward more demanding and customer-individual tasks, and relieving them from monotonous activities”.

Operators enjoy the freedom of leveraging robots from different suppliers, through SAP Warehouse Robotics, which makes it easy to cover spikes in demand.

In the near future, the innovative IT provider is also planning to expand the use of robotics (such as using robotic arms in operations) within its warehouse operations. By socializing robots with human employees in an integrated unified ecosystem, the company is on its way to double the revenue in the next 10 years, from €5 billion in 2020 to €10 billion in 2030.

To learn more about how to utilize Industry 4.0 to improve manufacturing processes, check out the “Building Intelligent Factories with Industry 4.0” report and watch this video to learn how Bechtle integrated robotics into their warehouse operations.


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      Author's profile photo Anil Kumar
      Anil Kumar
      Dear Oyku,
      Wow thats a great news and congratulations to SAP and the project team members.
      Does it means that the future is SAP Warehouse Robotics and it is an alternate solution to EWM-MFS.
      Can you please provide the difference between SAP Warehouse Robotics and EWM-MFS ?
      Can you also please Step-by-Step How-to-guide to integrate SAP Warehouse Robotics on EWM with Robots?
      Do you know for the lab which is the low cost Robot available in the market to connect with EWM. Can you please recommend.
      Also, Do you have simulator available ?

      Thanks in advance for your answer.
      Best Regards,
      Author's profile photo Albrecht Ricken
      Albrecht Ricken

      Dear Anil,

      EWM-MFS integrates non-autonomous devices such as conveyor belts or non-autonomous robots. It works a bit like a PLC and exchanges with such devices telegram messages: Short commands ("go left at an angle of 25 degrees at a speed of 1.5 meters per second) and responses to such commands. MFS makes integration between devices a lot easier, yet, any integration is a custom project and takes weeks or months.

      Warehouse Robotics is a standard integration, not a custom project and takes days. However, it works with autonomous mobile robots (AMRs) or AGVs, only. Warehouse Robotics hands over warehouse orders to individual robots,

      Thus, EWM-MFS and Warehouse Robotics complement each other. A warehouse running AMRs often has a conveyor belt, too. In such cases the AMRs are managed using Warehouse Robotics and the conveyor belt by EWM-MFS.

      The step-by-step setup guide can be found on Github. In the past we worked among other providers with Fetch and MiR, which have low cost robots in their offering.

      There is no simulator I could share.

      Kind regards,