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Support Serial Number on Manage Customer Returns app

It is important for returns process that serial number and material can identify the unique object. To fill gaps between Web Client UI and Fiori app for a better benefit to cloud customers, we enabled the serial number in Manage Customer Returns app (MCR app). This blog post explains the serial number handling MCR app available as of SAP S/4HANA 2202 Cloud.

Enable serial number for returns order item in MCR app

If serial number profile for the material is assigned, the serial numbers tab will be visible in MCR app edit item detail page. Let’s take material TG20 as an example.


Assigned Serial number profile to material TG20



Serial Numbers tab is visible on the edit item detail page of MCR app

Serial numbers must equal to the item quantity  

The number serial numbers you can enter for the returns order item must always equal to the item quantity. For example, if item quantity is one, you can’t enter more than one serial number.


Item quantity is 1One%20input%20box%20is%20visible

One input box is visible



Change the item quantity


Serial number input boxes adapt to item quantity

Value help for serial number input

The value help for serial number provides two search templates: you can search serial numbers by reference document or by product. User could manually change it by switching the value of dropdown list. The default view is serial number by reference document. When searching by reference document, if the return order was created from a sales order, the serial numbers come from the sales order. If the returns order was created from an invoice, the serial numbers come from its outbound delivery.


Search serial number by reference document


Search serial number by product

The page calculates and generates needed input boxes automatically. This process will consume resources of user’s browser. To forbid the browser crash by large resource consumption, the page will stop this auto process when item quantity exceeds 10000.

This blog post describes the enablement of serial number on Manage Customer Returns app as of SAP S/4HANA 2202 Cloud. If you want to get the latest news about Accelerated Return Management, you could follow the SAP S/4HANA Cloud for Sales. If you have questions on this blog post, feel free to post questions to the comments section below.



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