Manage Your Subscriptions for Cloud Availability Center (CAC) Notifications

Check the Cloud Availability Center for planned and unplanned downtimes of your cloud system and subscribe to Cloud Availability Center notifications in the Cloud System Notification Subscriptions application.

The Cloud System Notification Subscriptions (CSNS) application makes it easy to add, customize, and manage subscriptions to Cloud Availability Center notifications.

Using this tool, SAP Cloud customers can remain constantly informed and receive timely updates regarding their SAP Cloud Services, including – but not limited to – planned and unplanned downtimes, and customer communication.

Additional task for SAP Sales Cloud and SAP Service Cloud (aka Cloud for Customer) customer:

Maintain contacts via the CSNS App to receive support, maintenance and upgrade notifications.

1. Change contact in the tenant’s Service Control Center (SCC)
2. Add contact in the CSNS App, accessible from SCC or SAP One Support Launchpad and maintain notification preferences there. (https://support.sap.com/en/my-support/systems-installations/cac.html#section_copy_387467770

In Service Control Center there is a hint to use CSNS and direct links are provided: