Hewlett Packard Enterprise: Deliver Next-Generation Customer Interactions with SAP Conversational AI
Hi SAP Community,
Today I’m pleased to share with you one of our latest successful customer stories with Hewlett Packard Enterprise Company, a global edge-to-cloud technology leader offering unique, open, and intelligent solutions delivered as a service, helping organizations to unlock value from their data.
Its offerings span data storage, computing infrastructure, software, intelligent edge, high-performance computing, and mission-critical solutions and are designed to help customers develop new business models, engage in new ways, and increase their operational performance.
On a mission to elevate customer and partner interactions, HPE wanted to use intelligent technologies to provide a more connected and innovative experience. The goal was to create an intuitive chatbot to ease finding HPE order information. But with so many technology options available in the market, HPE sought dedicated technical guidance and assistance to find the right solution for its unique needs.
Watch this interview from Arun Navaneethan, Senior Director of Global IT @ Hewlett Packard Enterprise Company to learn more about the project:
“Thanks to the team from SAP MaxAttention, we leveraged SAP Business Technology Platform and SAP Conversational AI to create our intuitive chatbot proof of concept in under three weeks.”
Before: Challenges and Opportunities
Expedite access to time-critical order information for customers, partners, and employees.
Innovate a solution that integrates with SAP S/4HANA to pull meaningful information quickly and accurately from the advanced ERP.
Guidance and knowledge provided by SAP MaxAttention services, showcasing SAP Business Technology Platform (SAP BTP) and SAP Conversational AI low-code chatbot building platform as an open and scalable solution that natively integrates with SAP S/4HANA.
Approval from HPE business users of the initial chatbot proof of concept using SAP BTP and SAP Conversational AI and based on HPE’s design.
After: Value-Driven Results
Used SAP Extension Suite and SAP Conversational AI running on SAP BTP to create a secure chatbot that draws on data from SAP S/4HANA to provide critical information, including serial numbers, packing slips, and shipment dates.
Empowered users to quickly query and gain access to their order information 24/7, significantly improving the experience for partners, customers, and employees.
Quickly upskilled the internal team and successfully created the chatbot with little disruption to the business, thanks to guidance from SAP MaxAttention.