Introduction to the Live Session: Monitoring Commerce Cloud with Dynatrace

On behalf of the CRM & CX Product Learning CoE Team, it is my pleasure to introduce you in this blog post to the live session : Monitoring Commerce Cloud with Dynatrace.

What is it about?

Who is it for?

This live session is intended for Technical Developers/Consultants, System Administrators or Dev-Ops Managers, who need to monitor and trouble-shoot SAP Commerce Cloud CCV2 Servers via the pre-bundled Dynatrace APM, as well as for IT Project Managers with the need of understanding the out-of-the-box features of the APM support via Dynatrace within SAP Commerce Cloud projects.

What does it offer?

The live session is a 2 hours instructor led webinar via SAP live class (e.g. zoom), with general introduction to the concepts and features of Dynatrace, its relationship/application with SAP Commerce Cloud in the Public Cloud, and a lot of demonstrations.

The essential topics include:

• Basic concepts (Brief Intro, Features and Modules & Overview)
• Features (Out-of-the-box versus paid add-on ones)
• How to access Dynatrace from Commerce Cloud Portal
• Introduction to the Dynatrace interface
• Monitoring tools – application, synthetic, transactions & services
  • Backtrace analysis, service flow, PurePaths
  • Commerce Cloud SQL transactions
  • Technology overview – monitoring by technology
  • Docker view
• Analysis tools
  • Dashboards:
    • Dynatrace out-of-the-box dashboards
    • SAP dashboards
    • Custom dashboards
  • Problems analysis page
  • Smartscape topology view
  • Diagnostic Tools
• Digital Experience Monitoring (DEM) Addons
  • Applications
  • Synthetic Monitoring
  • User sessions
  • DEM Dashboards

plus

• Questions & Answers through out the live session.
• Features roadmap for 2021/2022.

How can you book it?

The live session is available on SAP Learning Hub. You will need to have a subscription in order to register for the live session there.

There are 2 ways to access to the registration page of this live session (as well as the schedule of the next occurrences):

1. You can go to SAP Learning Hub, and search for “dynatrace”, the live session should be among the first results with the code: LS_DYNATRACE_EN under “Learning Content”
2. You can also use the direct link here, but please remember you need to be logged in on SAP Learning first to use the link: Live Sessions: Monitoring Commerce Cloud with Dynatrace.

before or after attending the live session.