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Learn All About Support &technical assistance on SAP Trial products
Once you have obtained an SAP Trial product and face issues with the installation or usage.
Please read this blog post to learn all about How SAP provides the support / technical assistance on an SAP Trial product to ensure SAP experience is as smooth and effective.
For technical assistance on an SAP Trial product. Support will be given via the Trial Product’s SAP Community page.
| SAP Trial Product | Who to Contact |
|
SAP S/4HANA Cloud
|
Check our FAQ document https://www.sap.com/docs/download/cmp/2015/06/sap-se-s4hana-freetrial-faq-en.pdf Or contact us via the S/4HANA Cloud Trial Support Mailbox saptrialsupport@sap.com |
| SAP S/4HANA OnPrem |
Create a question in the SAP CAL Community (S/4 OP Trial is provisioned via CAL)(https://answers.sap.com/questions/metadata/24005/sap-cloud-appliance-library.html)
|
| SAP Business Technology Platform | The users should post their question here https://answers.sap.com/tags/8077228b-f0b1-4176-ad1b-61a78d61a847 See all info from product page in SAP Community here <https://community.sap.com/topics/business-technology-platform> |
|
SAP Integration Suite and SAP Extension Suite f.k.a SAP Cloud Platform |
Email: SAPCPTrialSupport@sap.com Or Post your question to https://community.sap.com/topics/cloud-platform Members from the SAP Cloud Platform team moderate this community. You find additional information about the support channels here: https://help.sap.com/viewer/65de2977205c403bbc107264b8eccf4b/Cloud/en-US/5dd739823b824b539eee47b7860a00be.html In order to buy a consumption-based SAP Cloud Platform plan, please contact your SAP sales representative (for customers) / Partner Manager (for partners). If you want to create an estimate beforehand, you can use our Estimator tool (https://www.sap.com/germany/products/cloud-platform/pricing/estimator-tool.html). |
|
SAP Sports One
|
Visit our SAP Community where you can post your question: https://community.sap.com/topics/sports-entertainment |
| SAP Innovation Management | Review https://www.sap.com/cmp/td/sap-innovation-management-trial.html or search forums on https://community.sap.com/ |
| SAP Event Ticketing |
Review: https://www.sap.com/products/event-ticketing.html or search forums on https://community.sap.com/
|
| SAP Rural Sourcing Management Trial |
Visit our SAP Community where you can post your question: https://community.sap.com/topics/sourcing-and-contract-lifecycle-management
|
|
Analysis Path Framework Trial
|
Visit our SAP Community where you can post your question: https://community.sap.com/ |
| SAP Big Data Margin Assurance Trial |
Visit our SAP Community where you can post your question: https://community.sap.com/topics/database-data-management
|
| SAP Analytics Cloud |
Review https://www.sap.com/products/cloud-analytics.html and http://discover.sapanalytics.cloud/trialrequest-auto-1/
|
| Business Objects |
Registration: https://www.sap.com/cmp/td/sap-bi-edge-edition.html Or visit our SAP Community where you can post your question: https://www.sap.com/community/topic/businessobjects-dashboards.html
|
|
ByDesign
|
Email: ByDesign.Reference.Systems@sap.com |
| SAP Predictive Analytics |
Visit: https://www.sap.com/products/predictive-analytics.html
|
| HANA Express |
Visit: https://developers.sap.com/topics/sap-hana-express.community.html#community
|
| Crystal Products (Crystal Reports and Crystal Server) |
Visit our SAP Community where you can post your question: https://www.sap.com/community/topic/crystal-reports.html Alternatively, you can email customercare@sap.com For the initial Trial registration: Crystal Reports Trial Registration – https://www.sap.com/registration/trial.7a8b1d4b-079e-4a2c-aee3-13d9218868ef.html Crystal Server Trial Registration – https://www.sap.com/registration/trial.bdbde30e-f31d-4d71-b179-58f3888010ed.html |
| SAP ADS |
Visit: https://wiki.scn.sap.com/wiki/display/EIM/SAP+ADS+Sales+Team
|
| SAP Power Designer |
Visit: https://www.sap.com/cmp/td/sap-enterprise-architecture-designer-trial.html Visit our SAP Community where you can post your question: https://www.sap.com/community/topic/powerdesigner.html |
| Cloud Appliance Library |
Visit: https://cal.sap.com/catalog#/support
|
| SAP Lumira Discovery |
Trial Download: http://www.saplumira.com/ Email: customercare.lumira@sap.com
|
| SAP Data Warehouse Cloud | Visit our SAP Community where you can post your question: https://community.sap.com/topics/data-warehouse-cloud |
If your Trial Product does not appear on the list above, please review the forum on SAP Community: https://www.sap.com/community.html and post a new question if needed.
In SAP Community you can review the Product’s information page and ask questions for fellow users of the product to answer. The forums in SAP Community are also moderated by SAP Product Support engineers.
Use the button “Ask a Question” to post a new question:
See Also
Thanks for reading!
We hope you found this useful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have.
If you have any questions, please post in the Q&A (Question & Answer) section here: All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community
Read more #Customer Interaction Centre blog-posts Here!