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Author's profile photo Aine O'Flynn

SAP for Me for Partner Account Managers and Customer Engagement Executives

Overview of Features

If you are in a role where you are responsible for Customer Success, the Customer Success Dashboard will be most helpful for you.

 

Approaching Renewals Customer Cloud Usage Customer Portfolio Customer Platform pay-per-use

 

In the Customer Success Dashboard, under the Customer Adoption tab, you can find information about your customers.

 

The Approaching Cloud Renewals and Approaching Customer Maintenance Renewals cards show all upcoming renewals for your customers in the next 120 days.

By clicking on the Customer Name, you are brought straight to the Customer Details Dashboard for that specific customer, directly to the Orders & Renewals tab.

Here you can see the Orders (Past, Current, Future), Cloud Contracts and On Premise Maintenance. The Cloud Contracts and On Premise Maintenance cards show all contracts for renewal, not just those within the next 120 days.

For the Cloud Contracts card, you can see the Contract and Order IDs, License Materials, Renewal Type, Contract End Date and Annual Fee

In the On Premise Maintenance Card you can see the Contract and Order IDs, the PO Number, Support Model, Renewal Type, Maintenance Period End and Maintenance Fee.

 

The Active License Sales Order with Service Provider card on the Customer Adoption tab provides a list of all customers where there is an active license sales order.

 

By clicking on the Customer ID, you are brought to the Customer Details Dashboard for that Customer.

Under Portfolio, you can see the Products, License Materials and Systems cards

Under Cloud Usage, you can see the Public Cloud Adoption for your customer.

Where the customer is using more licenses than they are licensed for, it will display a “Potential Overusage” warning. This can be used as a basis for an upsell conversation with the customer.

Where there is low usage, there is a risk to the renewal. This should also be discussed with the customer, to understand the reason for the underusage and to enable the customer if required.

 

On the Customer Adoption tab, the third card is the Cloud Platform Pay-per-use card. This shows the customer usage across all of your customers.

You can click into any customer to go directly to the Customer Details Dashboard to the Cloud Usage tab. There you can see the usage for this customer by ACV Annual period and Monthly Period

 

 

Further Resources

 

    Accessing SAP for Me

  • Access from https://me.sap.com/
  • You must have an S-User ID which is linked to your Partner record​
  • Access to specific cards in SAP for Me is based on the Partner Contact Functions assigned by your Partner Security Manager.
  • You can learn more about authorizations in SAP for Me and see the authorizations required for each card in our blog: What Permissions do you need for SAP for Me for Partners?

 

 

    Learn More

 

    More blogs in this series

 

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