Experience the Newly Designed Services & Support and Systems & Provisioning Dashboards in SAP for Me
We’re making strides to simplify and optimize the customer support experience by reducing the number of digital touchpoints and making SAP for Me your single-entry point for all engagements with SAP support.
As announced previously in this blog, all support features will be transitioned from the SAP ONE Support Launchpad to SAP for Me in a phased approach. In addition to support features, you can leverage the new platform to get a holistic view of your licenses, orders, consumption status, and perform self-services, e.g., cloud system provisioning.
For each SAP ONE Support Launchpad tile, there is an equivalent in SAP for Me and the majority are located in the Services & Support and Systems & Provisioning dashboards. These equivalents come in various flavors including a full integration of the application (like the system lists), cards with key performance indicators (KPIs) or charts, fast access cards, or link lists. They will evolve over time with a seamless integration.
Let’s see how the new dashboards look:
- Services & Support dashboard
- Overview tab
The ‘Overview’ tab aggregates information from sub-sections and shows the most critical information immediately. You can see the top tasks like ‘Report a Case’, ‘Download Software’, ‘Request License Key’, ‘Manage Remote Connections’, etc. Case is the new name for requesting technical help in SAP for Me. A case is the equivalent of an incident in the SAP ONE Support Launchpad. More information can be found here.
The ‘support for my software products’ card calls up the list of your favorite products. Clicking on one product opens the page which aggregates support content for your product version from various websites, such as SAP Knowledge Base Articles, Guided Answers, product documentation from SAP Help Portal, and SAP Community blogs.
For SAP solutions like SAP Ariba, SAP Business ByDesign, SAP Cloud for Customer, etc., they have several tiles in SAP ONE Support Launchpad. Now all access points (e.g., ‘Service Requests’, ‘Release Readiness’, etc.) are now integrated into one card.
- Knowledge Base tab
The ‘Knowledge Base’ tab contains information like ‘SAP Security Notes’, ‘SAP HotNews’, favorite notes etc. In addition, the integration cards are pre-populated with the top five results:
- Product Support tab
In the ‘Product Support’ section, you can find links to ‘Report a case’, initiate an ‘Expert Chat’, view/book a ‘Schedule an Expert’ session, etc.:
- In the ‘Support Engagements’ tab, you will learn more about your support and maintenance contracts with SAP.
- ‘Diagnostics, Reporting & Analytics’ tab contains information like ‘SAP EarlyWatch Alert dashboard’ and workspace.
- ‘Application Lifecycle Management’ tab lists tools like ‘SAP Transformation Navigator’ and ‘SAP Innovation and Optimization Pathfinder’ which help you to chart your digital path to an intelligent enterprise or get tailored recommendations on areas of relevant SAP innovations, business process improvements and IT optimization potentials.
- Links to the ‘Product Availability Matrix’, SAP Enterprise Support Academy, SAP Support Portal and SAP Help Portal can be found in the ‘Related Information’.
2. Systems & Provisioning dashboard
- In the ‘Overview’ tab, you can see all your systems displayed by system types and availability status in donut charts:
- Clicking the ‘Systems’ tab will display a list view of all your systems. At the bottom of the page, integration cards similar to the Services & Support dashboard, display tailored information relevant to your systems:
- Self-provisioning for your cloud products is enabled in the ‘Cloud Delivery’ tab. Here you can also see the ‘Next Generation Cloud Delivery’ overview, showing that there are cloud systems to be migrated to a hyperscaler. Via the fast access card ‘Cloud ALM Access Management’ you can request provisioning of ‘SAP Cloud Application Lifecycle Management’:
- Clicking on the ‘Availability’ tab shows system status and outage events e.g., upcoming maintenance, and service disruption with the start and end time. Expanding the event ID, displays all related communicated activities to easily monitor the status.
- The ‘Connectivity’ tab enables you to view and manage the remote connections. In addition, you can see the European Union (EU)/ Chinese (CN) data protection information for system restrictions:
- In the ‘Keys’ section, you will be able to see information like license keys, SAP software change request (SSCR) keys, migration keys, etc.
Try out SAP for Me today and become familiar with your single entry to SAP support.
However, don’t worry, you can still access the SAP ONE Support Launchpad during the transition phase to SAP for Me and we’ll keep you informed along the way.
We would love to hear your feedback and suggestions via the ‘feedback’ button:
In the same way that SAP for Me is your single-entry point for all your interactions with SAP Support, SAP Universal ID is your single login identifier. SAP Universal ID is a unified account across SAP sites that puts you in control by linking all your existing company associations (S/P-user IDs) and switching between them as needed.
If you haven’t already created your SAP Universal ID you can very quickly do so here.
Support in SAP for Me infographic
Amanda , Nice solution .. Much needed ...
Is there any feature to send some alerts or notification based on a breach of preset KPI?
Thank you! This is already done for license overconsumption on the consumption card. There are also notifications sent into the communication center inbox on top right side.
The notification & subscription capability from the OSLP will be included within the migration.