Skip to Content
Product Information
Author's profile photo Simone Lesniak

SAP Cloud for Customer 2111 Release Briefing Webcast

Dear Community,

The 2111 release (November 2021) for SAP Cloud for Customer is nearly ready to be deployed.

With the sunset of our SAP CX Wiki end of December 2021, we will start adding the release webcast related information and assets here in our community.

This will allow you to access the on-demand recordings, slide decks and also keep the conversation alive, like you did in wiki.

2111 Release Briefing for SAP Sales Cloud & SAP Service Cloud (C4C)

When: Thursday, October 14, 2021 @ 4.00 pm – 5.45 pm CEST/ 10.00am -11:45 am EDT.
Who: Presented by Emmanuel Desert and Sales & Service Cloud Product Managers
What: Get an insightful preview on the planned innovations for the upcoming release of the SAP Cloud for Customer. Hear directly from our product management team about what’s new in this release.

You can use the registration link to access the recording.

Link to the slides.

Thank you and looking forward continuing the release conversations here on SAP Cloud for Customer community!

Assigned Tags

      You must be Logged on to comment or reply to a post.
      Author's profile photo Ronald van Beurden
      Ronald van Beurden

      Hi Simone,

      Where can I find the links to the presentation used during the release briefing?



      Author's profile photo Simone Lesniak
      Simone Lesniak
      Blog Post Author

      Hi Ronald,

      I have uploaded the slides now.

      Kind regards,


      Author's profile photo Fabian Nothacker
      Fabian Nothacker

      Hi Simone, I am struggling to find e.g. the 2108 release briefing PPT. The Webcast can be found, but not the slides. Similar for all the other release briefings earlier than 2111. Were these migrated to another tool from CX Wiki?



      Author's profile photo Simone Lesniak
      Simone Lesniak
      Blog Post Author

      Hi Fabian, We did not migrate the old release content to SAP Community or any other tool.

      But you can find the slides and demo videos in the respective ON24 on demand session. --> and search for the Release Webcast - or check the below links:

      • 2108:


      • 2105:


      • 2102 - 3 sessions:



      Author's profile photo Francisco Ruiz Garcia
      Francisco Ruiz Garcia

      Hi all,

      Email Attachments Size limit will not be increased as promised. This is the explaination from Support:

      "I had a discussion round with all the teams involved in the resolution of this case. They returned today and stated that growing the number of inbound emails in a short timescale in the inbound scenario will no longer be achievable due to some constraints.

      # Note:  A. Documentation will be updated soon with a SAP explanation: Inbound email sizes are bloated by company email servers before being forwarded to SAP. Hence, the actual size of inbound emails cannot exceed 26MB. B. The development team will carefully reevaluate this scenario, taking into account dev capacity."

      Hos is possible that this functionality were not tested before including it in the release documentation?


      Author's profile photo Simone Lesniak
      Simone Lesniak
      Blog Post Author

      Hi Francisco Ruiz Garcia ,

      The help documentation will be updated with the adapted functionality details.



      Author's profile photo Brad Vukich
      Brad Vukich

      Great content, and I really like having a single page with registration, slides, and additional content in one place. I also enjoy the recorded demos to get a better understanding the ISE content and changes, but I noticed that the Dynamic Visit Planning link points to the Customer Insights demo video. Can you help Simone Lesniak? How can I get the Dynamic Visit Planning demo?