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New videos on License and User Management in SAP Sales and Service Cloud
You asked, we answered!
Customers have been asking us to share content on License and usage information in SAP Sales and Service Cloud.
This video series gives you an admin level view of the Service Control Center tab, that showcases how to monitor license and user information on SAP Sales and Service Cloud. Know about how to monitor over usage , counted users, assigning licenses to users and more!
Check out these links to learn more!
Getting Started with License Management
Assigning and un-assigning Licenses
Determining License usage and Compliance
What Happens When I have Counted Users But none of them are assigned to specific license ?
Hi,
Thank you for your question.
The counted users are shown as an aggregation in the Service Control Center . A user must be considered counted before they can access the system. A user is counted for subscription compliance purpose.
For more details, please see:
License and Usage documentation
Thanks
Deepali