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Author's profile photo Deepali Johnson

New videos on License and User Management in SAP Sales and Service Cloud


You asked, we answered!

Customers have been asking us to share content on License and usage information in SAP Sales and Service Cloud.

This video series gives you an admin level view of the Service Control Center tab, that showcases how to monitor license and user information on SAP Sales and Service Cloud. Know about  how to monitor over usage , counted users, assigning licenses to users and more!

Check out these links to learn more!

Getting Started with License Management

Assigning and un-assigning Licenses

Determining License usage and Compliance



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      Author's profile photo Sandro Bunturi
      Sandro Bunturi

      What Happens When I have Counted Users But none of them are assigned to specific license ?

      Author's profile photo Deepali Johnson
      Deepali Johnson
      Blog Post Author


      Thank you for your question.

      The counted users are shown as an aggregation in the Service Control Center .  A user must be considered counted before they can access the system. A user is counted for subscription compliance purpose.

      For more details, please see:

      License and Usage documentation