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Author's profile photo Jocelyn Dart

SAP Activate – Introducing UX Value Goals for your UX adoption roadmap

Latest update 29 September: Added some clarifications on the workshop names and purpose.

This blog post is currently applicable to the roadmap SAP Activate for RISE with SAP S/4HANA Cloud, private edition. Similar features may be extended to other roadmaps in future.

So you want and/or need to introduce innovation to your business and you have chosen SAP S/4HANA as the core of that business innovation. So far so good – the technical readiness you have under control.  But business readiness can be a whole different challenge! In this blog post you will learn of some new content and accelerators coming to SAP Activate that help you:

  • Discuss desired business outcomes and innovation needs with your sponsor, business stakeholders and technical team
  • Build a focused UX adoption roadmap that clarifies which users (business roles) get which apps first or next, and why
  • Efficiently select your new User Experience for your standard and custom use cases including SAP Fiori apps and Fiori features
  • Better evaluate your new UX against your to-be business processes
  • Deploy your new User Experience with minimal effort and maximum effectiveness
  • Communicate with your business users why these new apps have been given to them, and the behavior changes expected from them.

There’s no denying that selecting your first-to-deploy SAP Fiori apps in SAP S/4HANA is a challenge. With more than 2K SAP Fiori apps delivered out of the box, attractive launchpad features and a raft of custom use case options, you just can’t deliver everything at once.  So how do you efficiently narrow down what’s useful for your business users now and later?

How do you create a UX adoption roadmap that sensibly manages the pace of change for business users in a way that supports business outcomes and innovations needs?

The answer is UX Value Goals – a new concept you will now find throughout the content and accelerators of roadmap SAP Activate for RISE with SAP S/4HANA Cloud, private edition.

UX%20Value%20Goals%20-%20a%20new%20way%20to%20describe%20your%20desired%20business%20outcomes%20for%20UX

UX Value Goals – a new way to discuss and select User Experience based on desired business outcomes

The 9 UX Value Goals supported by RISE with SAP S/4HANA are:

UX Value Goal Goal Description Innovation/Solution adoption focus
Be more MOBILE   Increase the number and variety of tasks that can be performed on mobile devices such as tablets and smartphones Mobile devices
GUIDE me better Guide day to day work with clear work lists and easy to follow processes that help me do my job right every time Flexible workflow, Forms/wizards
RESPOND faster Help me find relevant information fast so I can respond quickly to incoming requests Search, Notifications, Manage apps
Be more INSIGHTFUL Move to real-time analytics and insight-to-action navigation so work can be prioritized and acted on without delay Embedded Analytics
COLLABORATE better Make it easier to connect and share information with my virtual team so we can resolve complex situations Chatbots, Sharing features
REACT faster Be notified faster of business situations and be supported in responding to situations Situation Handling, Internet of Things
Be more AUTOMATED Increase use of robotic and mass maintenance options that reduce effort and let me focus on exceptions Robotic Process Automation, Mass maintenance apps
Be more PROACTIVE Use predictive and forward planning capabilities to mitigate potential issues and risks before they happen Machine Learning/AI
Be more ADAPTABLE Make changes to the user experience on behalf of other users In-App Extensibility, Key user apps

RISE with SAP S/4HANA supports each of these UX Value Goals via both standard use cases and custom use cases.

In general, standard use cases include the delivered ready-to-deploy:

  • SAP Fiori apps – more than 2K and growing by 100s of new apps in each SAP S/4HANA release
  • SAP Fiori launchpad features, such as Search and Notifications
  • Intelligent technology embedded use cases, such as embedded Situation Handling and embedded Machine Learning scenarios

While custom use cases include:

  • Side-by-side mobile and intelligent technology use cases using SAP BTP and related services
  • Native app development using SAP Fiori for iOS or SAP Fiori for Android
  • Quick and effective improvement of classic GUI transactions using SAP Screen Personas and the Slipstream engine

Each UX Value Goal is associated with a matching solution and innovation adoption focus on use cases that achieve that goal when using RISE with SAP S/4HANA.  For example, UX Value Goal “Be more AUTOMATED” covers SAP Fiori apps that offer mass maintenance options and SAP intelligent Robotic Process Automation use cases (both standard and custom).

How UX Value Goals help you have better business conversations

UX Value Goals help you have more purposeful conversations with your sponsors, business stakeholders and technical team about your innovation needs and desired business outcomes for now and in the near-, mid-, and long-term future.

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UX Value Goals drive more effective conversations about UX

What sort of conversation might you have?

UX Value Goals give a clear understanding of the expected change on the business and business users. It’s a conversation starter that works for both business people and your technical team.

For example, early in the pandemic, a conversation I was having with some of the technical team of a local Utilities customer was about the value of mobile UX for flexible work.  They were telling us how – just quietly – they were grateful they had already moved to SAP S/4HANA with a focus of becoming more mobile – using a mix of standard SAP Fiori apps and custom-built native apps. And here’s the important thing – this was a deep technical person understanding very clearly what value they were bringing to the business.

To paraphrase the conversation: “If we hadn’t done that, when the lockdowns started happening, we would have been in big trouble!  Because when the government insisted on employees working from home wherever possible, all of our people would still have been tied to their desktop on their desk in the office. There was no way we could have supported work from home for most of our employees – it would have been a major disruption to our business.  But because we had already implemented those apps, moving to work from home was mostly an inconvenience”. 

So you can see how UX Value Goal Be more MOBILE helps you discuss the why, what, how and when for flexible workforce use cases.

You can even use these value discussions to quantify expected business benefits, identify baseline data and target metrics and decide how these will be monitored after go-live. Measured business benefits that prove the value of UX give you a way to encourage the next steps in your UX adoption roadmap. For example, you can use the metrics monitored to prove the actual benefits achieved so far and discuss where adjustments are needed on your UX adoption roadmap.

How UX Value Goals help you build your UX adoption roadmap

The aim of those business conversations is to build your high-level UX Adoption Roadmap to clarify WHO should get new UX when, and WHAT type of new UX they need.  You can see how this works in this example based on your target business roles and UX Value Goals.

Example%20UX%20Adoption%20Roadmap%20based%20on%20UX%20Value%20Goals%20for%20target%20Business%20Roles

Example UX Adoption Roadmap: A way to manage the pace of change based on UX Value Goals for target Business Roles

You can then use your UX Adoption Roadmap to drive your project activities, for example:

  • Identifying which BTP services you should subscribe to, e.g. with your RISE credits
  • Your UX/UI strategy and associated guiding principles for UX
  • Scoping and evaluation of apps
  • Deploying standard SAP Fiori apps, features, and use cases
  • Developing your custom-built scenarios using SAP BTP services and SAP S/4HANA

New workshops to guide your UX Value Goal conversations

To help you have these business conversations and refine the use cases selected, you will find a series of workshops now available in SAP Activate.

 

Phase Workshop Guides Purpose
Discover UX Adoption: Establish the business value of UX Capture initial thoughts on UX. Draft a high level UX roadmap based on UX Value Goals. Identify priority tasks for change.
Prepare UX Adoption: UX Strategy and Guiding Principles Agree on what needs to be common across all roles. Establish entry points, cross-process features and best practices, and responsibilities
Prepare UX Adoption: Scope the Future Work out what’s available for your release that aligns with your desired business outcomes and priority tasks. Select apps for target UX Value Goals for Business Roles in scope. Skill up for app evaluation and custom role creation
Prepare UX Adoption: Envision the Future

Review the selected apps & features list against your desired business outcomes & priority tasks for the business roles and UX Value Goals in scope.

Your aim is to consider the to-be change impact on your business users ,and confirm you have selected the optimal UX available to meet your desired business outcomes. You can adjust your app list or your UX Adoption roadmap.

Consider metrics to prove the business benefits of UX.

Assign role owners & plan next steps towards fit-to-standard evaluation against your detailed business processes.

Realize How to approach Design your Launchpad Layout Prototype your launchpad layouts with your business users and business experts
Run UX Adoption: Review realized UX business benefits Retrospective on UX current state and lessons learned, adjust your next UX adoption steps. Trigger the next wave of UX Adoption.

 

You can find out more by filtering on the User Experience tag in SAP Activate as explained in blog post SAP Activate – Introducing the User Experience tag.

Let us know in the comments your thoughts on this new approach.

In my next blog you will find some more details on how the new accelerators in SAP Activate support your selection of apps by UX Value Goals, and help you efficiently evaluate apps for fit to your to-be business processes.

Find out more about SAP Activate in the SAP Activate Community

Visit your community topic page for SAP Activate

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      Author's profile photo Norbert Brumbergs
      Norbert Brumbergs

      Well done Jocelyn!  This was definitely lacking in Activate and I am very glad to see it as we added it into our version a few months ago.  I am a little curious about skipping the Explore phase as I would assume that is where any custom UX would be designed to achieve the goals established in Prepare.

      Author's profile photo Jocelyn Dart
      Jocelyn Dart
      Blog Post Author

      Hi Norbert and thanks for the encouragement.  Re Explore you still do that …

      …what we do with UX Value Goals is bring some clarity & focus to app selection of the apps you want to explore right up front in the Prepare phase.

      Once you have your wish list of apps you take that into the usual Fit to standard process in Explore as of course you still need to review the end to end tasks in the light of your specific business process use cases.

      What we do with UX Value Goals is take the burden of app selection off functional experts who were often trying to do this on top of their usual responsibilities.  And often that wasn’t working well as you are then relying on personal knowledge & previous project experiences.

      By bringing a focus to what behaviours the business wants to change. & why, they can then use that preselected list of apps as an input to fit to standard workshops.  So you will shortly find updates to all those tasks as well.

      We are also adding some accelerators to help with the Explore process as well. And I’ll dscuss these in my next blog.