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Author's profile photo Holger Schweinfurth

Explore the New SAP S/4HANA Utilities Trial with Four Guided Tours

This is your opportunity to learn first-hand about the benefits of the SAP S/4HANA Utilities solution.

  • Get hands-on experience in a live SAP S/4HANA Utilities system
  • Dive into SAP S/4HANA Utilities through four selected role-based guided tours for metering, billing, and customer engagement
  • Explore the key capabilities and learn how to optimize the processing of metering data in SAP S/4HANA Utilities
  • Get a first impression of how billing processes are streamlined through role-based FIORI user interfaces
  • Discover utilities industry-specific processes in the Interaction Center for the role of a customer service agent

Graphic 1: SAP:COM entry page Utilities | Industry Software | SAP

All scenarios that can be explored in this trial are based on the innovations that have been implemented as part of the SAP S/4HANA Utilities solution. An overview of all these SAP S/4HANA Utilities innovations can be discovered  through the SAP Road Map Explorer or

Within this trial, you will have the possibility to explore the FIORI roles for the metering and billing specialists. These FIORI roles provide a holistic view and monitoring of the complete meter-to-cash mass process in Utilities.

They contain a flexible and intuitive analysis of the execution progress and the exceptions in the area of billing, as well as providing a user-friendly visualization for decision-making processes. In addition, they improve operational efficiency in the back-office.

Graphic 2: App Outstanding Billing Overview

Another option for exploring the SAP S/4HANA Utilities trial are the processes around the customer service agent in the Customer Engagement solution:

The SAP S/4HANA for Customer Engagement is a simplified version of SAP CRM embedded into SAP S/4HANA Utilities. Unlike SAP CRM 7, it uses a harmonized data model within the SAP S/4HANA database scheme, which means that no middleware is required to replicate data, resulting in a simplified system landscape that you can run at a lower total cost of ownership. Within this trial you can explore the rich functionality tailored to the utilities industry within SAP S/4HANA Utilities for Customer Engagement, for example:

  • Identification – powerful searches for both business and technical master data
  • Configurable and extensible data environments – providing a 360° view and all details for both a specific business partner and for a specific premise
  • Fast Move-In (for regulated markets) – creating a contract for a new business partner and an existing premise on one single screen

Graphic 3: Customer Engagement Premise Overview

Do not miss the opportunity to test drive SAP S/4HANA Utilities at your own convenience and access the trial here.

For the immediate start please see also the blog for getting a hyperscaler acoount, creating and accessing the instance in SAP Cloud Appliance Library (CAL). The videos in this blog show the examples for SAP S/4HANA and can be applied in the same way for S/4HANA Utilities.

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      Author's profile photo Mihaita Marinescu
      Mihaita Marinescu

      Hello Mr. Schweinfurth,

      the solution can be redeployed from scratch after 30 trial days or this is a one-time deployment?

      Just because we would need more than 30 days for exploration.. No problem if data/configuration is lost.

      Thank you in advance and best regards,


      Author's profile photo Mihaita Marinescu
      Mihaita Marinescu

      Hello Mr. Schweinfurth,

      are-there any demo guides as defined for Utilities?

      Thanks and best regards,


      Author's profile photo Holger Schweinfurth
      Holger Schweinfurth
      Blog Post Author

      Hallo Mihai,

      apologies for the late response as I have just returned from holiday today.

      To your questions:

      1. there is a detailed section in the How-To-Guide what happens after the 30 days of the S/4HANA Utilities deployment
      2. there are four guided tours that help you navigating through the system; however, you can also explore the system on your own

      I hope this helps.

      Thanks and regards,