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Author's profile photo Holger Schweinfurth

Explore the New SAP S/4HANA Utilities Trial with Four Guided Tours

This is your opportunity to learn first-hand about the benefits of the SAP S/4HANA Utilities solution.

  • Get hands-on experience in a live SAP S/4HANA Utilities system
  • Dive into SAP S/4HANA Utilities through four selected role-based guided tours for metering, billing, and customer engagement
  • Explore the key capabilities and learn how to optimize the processing of metering data in SAP S/4HANA Utilities
  • Get a first impression of how billing processes are streamlined through role-based FIORI user interfaces
  • Discover utilities industry-specific processes in the Interaction Center for the role of a customer service agent

Graphic 1: SAP:COM entry page Utilities | Industry Software | SAP

All scenarios that can be explored in this trial are based on the innovations that have been implemented as part of the SAP S/4HANA Utilities solution. An overview of all these SAP S/4HANA Utilities innovations can be discovered  through the SAP Road Map Explorer or https://help.sap.com/utilities

Within this trial, you will have the possibility to explore the FIORI roles for the metering and billing specialists. These FIORI roles provide a holistic view and monitoring of the complete meter-to-cash mass process in Utilities.

They contain a flexible and intuitive analysis of the execution progress and the exceptions in the area of billing, as well as providing a user-friendly visualization for decision-making processes. In addition, they improve operational efficiency in the back-office.

Graphic 2: App Outstanding Billing Overview

Another option for exploring the SAP S/4HANA Utilities trial are the processes around the customer service agent in the Customer Engagement solution:

The SAP S/4HANA for Customer Engagement is a simplified version of SAP CRM embedded into SAP S/4HANA Utilities. Unlike SAP CRM 7, it uses a harmonized data model within the SAP S/4HANA database scheme, which means that no middleware is required to replicate data, resulting in a simplified system landscape that you can run at a lower total cost of ownership. Within this trial you can explore the rich functionality tailored to the utilities industry within SAP S/4HANA Utilities for Customer Engagement, for example:

  • Identification – powerful searches for both business and technical master data
  • Configurable and extensible data environments – providing a 360° view and all details for both a specific business partner and for a specific premise
  • Fast Move-In (for regulated markets) – creating a contract for a new business partner and an existing premise on one single screen

Graphic 3: Customer Engagement Premise Overview

Do not miss the opportunity to test drive SAP S/4HANA Utilities at your own convenience and access the trial here.

For the immediate start please see also the blog for getting a hyperscaler acoount, creating and accessing the instance in SAP Cloud Appliance Library (CAL). The videos in this blog show the examples for SAP S/4HANA and can be applied in the same way for S/4HANA Utilities.

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