New to being an S-User on the SAP ONE Support Launchpad? Here is what you need to know!

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Welcome new S-User! Here is our checklist to guide you to get the most from your S-User and all that comes with it

The initial S-User created for your customer account is the Super Administrator. A Super Administrator has all authorizations assigned to them and can create other Super Administrators or S-Users. It seems like a lot right now but with this checklist, we will try to make the process as easy as possible. 

Here is your checklist to get started!  

• Have you received your S-User and activated it? - 1808560 - How to reset an S-User ID password - SAP ONE Support Launchpad 


• Have you all the correct authorizations – 2891528 - How to use the Self-Service Authorization Request - SAP ONE Support Launchpad  


• Do you know who your Super Administrator is? -  How to find your Super Administrator   


• If you need Expert Support, you can do so by using chat ensuring you have the correct authorizations –  2570790 - Expert Chat Frequently Asked Questions - SAP Product Support    


• You can also create an Incident – 1296527 - How to create a support incident (contact SAP Product Support) - SAP ONE Support Launchpad  


• You may need to create another S-User or Super Administrator – 1511008 - How to add or change authorizations for an S-User ID - SAP ONE Support Launchpad  


• Issues reporting an Incident - 2919585 - Cannot create an incident for installation, system, or product - SAP ONE Support Launchpad  


• You can contact CIC for assistance if you need any further guidance. The Customer Interaction Center can be contacted by Phone , Expert Chat , and by email

Thanks for reading!   

We hope you found this helpful. Please note that the Customer Interaction Center is always happy to guide you on any of the above-mentioned processes.  

We would love to hear from you! Share your feedback with us by leaving a comment below.  

Read more Customer Interaction Center blog posts here.