How to Improve Quality: Your Guide to Better SAP Help Portal Content
Did you know SAP Help Portal gets several million visits per month? This means that external users visit SAP Help Portal millions of times a month to learn about our products or find out how to install, configure, and use their SAP software. The numbers tell us that there is a high demand for the vast amount of information that the almost-1500 user assistance developers and translators produce at SAP. But are the visitors satisfied with the information they find?
We know that customers expect high quality in their user assistance content, just like they do for their SAP solutions. However, we also know from surveys and other feedback mechanisms that sometimes our content falls short of their expectations. So how can SAP achieve the quality that’s expected?
At SAP, there are several teams that focus exclusively on the evolution and adoption of quality standards and guidelines for the content published on SAP Help Portal. These teams have rolled out various initiatives over the last few years specifically designed to improve its overall content quality and are always looking for more ways to scale and innovate on quality.
This is the first blog post of a series we’re rolling out about how we’re promoting quality improvements on SAP Help Portal. The series is called “How to Improve Quality: Your Guide to Better SAP Help Portal Content.” We’ll cover numerous topics, including the following:
- How to Measure Content Quality – Learn about SAP’s validated method for measuring and improving content quality.
- Controlled Vocabulary – See how we use consistent verbs in our task topic titles to help you find what you’re looking for.
- Editing at SAP – Learn how the editing process at SAP works and what the editors look for to improve quality.
Follow the tag SAP Help Portal to learn how SAP is continuously looking for ways to improve your user experience with SAP Help Portal, or ask a question related to this post here. If you have feedback for us, please send it to email@example.com.
UA CSI Content Quality & Guidance team