This blog will give you an overview of all the important aspects of Tenant Lifecycle Management which you need to know.
Check out the below links to learn various service operations, an overview of creating and manage incidents, E-Mail related configurations & activation, and other service operations in SAP Business ByDesign:
Overview and User Guides:
Support Guide for Key Users and End Users
Overview of Service Control Center
Overview of Incident lifecycle
Password Related issues
Tenant Creation Scenarios
Restore/Rollback to Restore Point
Tenant Refresh Request
New Business ByDesign E-mail Infrastructure and Policies
E-Mail Validation using SPF
DKIM Key Activation for Business Emails
Mass Email Activation
Hope this blog is helpful, thank you for reading!