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Author's profile photo Paula Ballester Murat

How to find your Super Administrator

You may know that some S-Users have more authorisations than others. A Super Administrator is the person in your company with a S-User with the complete authorisation package, this S-User can create new S-User Ids or delete them, and assign them authorizations.

Each company has at least one Super Administrator and, if you have cloud installations, one Cloud Super Administrator for each cloud installation.

Have you ever received an error message saying you are missing authorisations to perform some tasks?


Or that you cannot add a tile in the SAP Launchpad?


Then your S-User ID is missing some authorisations and you need to contact the Super Administrator of your company.


Where are the Super Administrators of my company listed?

You will find the names of your company’s Super Administrators in the list  My Important Contacts in the SAP One Support Launchpad.

If you click in the arrow next to your S-User on the top right side of the screen, you will see different options in the dropdown menu:

By clicking in “My important contacts” you will see the list of all the S-Users with special roles for each installation.


In the column “Function” you can see who the Super Administrators are.


Other S-Users with special roles such as Technical Contact or Software Recipient will appear in this list too. You can check this KBA for more information about the special roles: 2713448 – Description of Important Roles and Functions – SAP ONE Support Launchpad


If you want to make changes in the list of Important Contacts, please see these KBAs:

2596214 – How to maintain Super Admins, Cloud Admins, and User Admins listed in the Important Contacts – SAP ONE Support Launchpad

2631113 – How to change Users for on-premise installations listed in My Important Contacts application – SAP ONE Support Launchpad


How to Contact CIC

If you have any doubt about how to find who your Super Administrator is or which authorisations you need, please contact the Customer Interaction Centre and we will be happy to help!


If you have any questions, please ask questions in the Q & A using All Questions in Customer Experience | SAP Community and All Questions in Support Services | SAP Community


Thanks for reading!


Read more #ASKCIC blog-posts Here!



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      Author's profile photo Sinead Cormican
      Sinead Cormican

      A must-know for anyone with an S-User ID! Great piece Paula, I'm sure this will help a lot of new customers.

      Author's profile photo Nadia Dedekind
      Nadia Dedekind

      Link for Customer Interaction Centre is not working.

      Author's profile photo Paula Ballester Murat
      Paula Ballester Murat
      Blog Post Author

      Hi Nadia,

      Thanks for your comment! I've updated the link now