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Author's profile photo Barbara D'Alton

Get Support from SAP Ariba

SAP Ariba Customers can get support by requesting a call back or email from SAP Ariba Support Page.

Here are the steps how this can be done.

Logon to SAP Ariba Support

You can choose support on the main SAP Ariba page or support on the drop-down person icon.

SAP Ariba Suppliers

If You chooses supplier from the main SAP Ariba Supper page please select the Help Center

If you select Support from the drop-down person icon it will bring you to the below.
Suppliers from here can pick one of four options. (No need to worry if you can’t log in).
Language change can be made by using the drop-down Icon in the top right-hand corne

A screen will populate underneath where you can enter a brief description of your question and select search to get several articles that may help with your question.

If the articles are not related to your question, you can speak to an SAP Support Agent by clicking Contact Us located in the left-hand corner

Select from one of four options that will appear on the screen.

The four options provided may not be related to the question you have. If this is the case, select any of the options, and a new screen will appear that you then choose the I am experiencing something else option. 

Contact us will be at the bottom right-hand corner of the screen.

You will need to enter details about your issue and contact information. Please also provide your ANID number. You can find your SAP Ariba Network ID (ANID) number once you are logged into your SAP Ariba account, your account’s ANID number will appear if you click your initials > Settings in the upper-right corner of the application.

Once you provide your details you can select One Last Step at the bottom right corner.

 

 

Choose how you would like to be contacted by SAP Ariba Support and Submit

SAP Ariba Buyers

SAP Ariba Buyers select one of the four options

SAP Ariba Buyers can reach support by choosing the first option SAP Ariba Connect

SAP Ariba Buyers will be brought to a Login page where they can use Chatbot to get help.

If you are having issues accessing SAP Ariba Connect, please contact your Designated Support Contact.

Your Designated Support Contact can be found by going to Administration & More -> Contacts

If you need further assistance from SAP Ariba Support, you can access the Service Requests tab in SAP Ariba Connect which will allow you to create and view your tickets.

You can contact the Customer Interaction Center for assistance if you need anything else. 

The Customer Interaction Center can be contacted by Phone , Expert Chat and by ema

You can contact the Customer Interaction Center for assistance if you need anything else. 

The Customer Interaction Center can be contacted by Phone , Expert Chat and by email. 

Thanks for reading! 

We hope you found this helpful. Please note that the Customer Interaction Center is always happy to guide you on any of the above-mentioned processes. 

We would love to hear from you, let us know what you think? 

Read more Customer Interaction Center blog posts Here! 

Other related topics 

SAP Ariba Network for Suppliers: Frequently Asked QueNew capabilities to manage your Ariba Network IDstion 

Adding the SAP Ariba Supplier ANID to the CIG Master Data integration 

You can also check out SAP Ariba Network for Suppliers: Frequently Asked Question 

You can request a Demo or contact the SAP Ariba Sales team here . 

 

 

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