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Author's profile photo Stefan Wolf

Simplify the path to the Intelligent Enterprise with RISE with SAP for Utilities

When we look at the utilities industry we see a number of challenges. The global health crisis, trends on sustainability, continuing de- and re-regulation and growing competition even from outside the industry, increasing requirements for compliance and expectations towards circular economy alongside the energy transition as well water conservation are certainly reshaping the playing field.Global%20Megatrends%20Reshaping%20Utilities

Global Megatrends Reshaping Utilities

Utilities is one of the most important industries to help the world transition toward a more sustainable future. Energy transition is key for the decarbonization of the economy. This energy transition can happen only with far greater levels of engagement between utilities and customers. Leveraging the tremendous development of new technologies will dramatically transform the energy backbone.

Similarly providing residents and businesses with sufficient clean, affordable water is becoming increasingly challenging amongst continuously reducing sources of fresh water.

To continue to deliver commodities and services safe and secure to their customers at a reasonable price point requires utilities to continuously improve their processes. This includes adopting new technology to manage the complex energy and water networks, providing their customers not only the freedom to self-determine when and how they want to communicate but to anticipate and pre-empt their needs as well as offering a wealth of information and insights tailored to the particular situation of the unique individual they are communicating with.Utilities%20pursuing%20four%20Strategic%20Priorities

Utilities pursuing four Strategic Priorities

The strategic priorities on the corporate level drive each individual lines of business within the utility to adopt, improve if not reinvent their specific processes to meet and exceed these expectations.

Any single one of these strategic priorities is already a major undertaking, leave alone to transform the whole utility.

This transformation requires more than just simple process automation and even more than just integrated components. Those are both important, foundational aspects to support industry processes but by themselves they cannot deliver the expected outcome. To really succeed in achieving the objectives of these strategic priorities we need to drive the support of the processes further to the ends, include an open ecosystem of business networks and partner applications, go from today’s best practices to tomorrow’s next practices for the extended processes as well as one platform which supports all of this to simplify operation.

We are calling this the Intelligent Enterprise.Intelligent%20Enterprise

Intelligent Enterprise

Yet these strategies need to be implemented and executed in the context of a number of limitations and regulations as well as requiring ongoing clarification of key questions.Challenges%20blocking%20realization%20of%20full%20potential

Challenges blocking realization of full potential

This is where RISE with SAP for Utilities is helping utilities to accelerate and simplify the path to that Intelligent Enterprise. Bundling the right elements simplifies the start. Providing the right tools is helping to a successful journey. Putting it all together with a simplified engagement makes it easy to adopt.

Here some KPIs documenting how RISE with SAP for Utilities is carrying benefits for 2 main value drivers:

  1. Delivering differentiation with industry best practices:
    • Improve your top line with increased energy and water services
      • 10-20% Increase in service revenue from new business models
      • 1-20% Reduction in customer churn
    • Strengthen your bottom line by enabling intelligent and automated processes
      • 1-10% Reduction in service and support cost
      • 1-5% Reduction in un-planned downtime or outages
    • Drive the green line with increased uptime and asset utilization
      • 3-10% Reduction in carbon footprint (lower emissions)
      • 5-30% Reduction in lost time accident frequency
    • Support strategy and transformation with improved customer satisfaction and reduced business and technology risk
      • 5-30% Increase in % of projects on time, budget and scope
      • 15-40% Improvement in customer satisfaction
Note: Benefits are conservative outside-in estimates for moving from a traditional ERP system to enhanced SAP S/4HANA with line-of-business and cloud capabilities.
  1. Cloud delivery capabilities:
    • transformation readiness with transformation tools and services
      • 10 – 15%1 Improved process efficiency
      • 50 – 80%2 Less cost to manage customizations
    • “as a service” experience with simplified contracts and commercials
      • 20 – 30%2Reduced governance costs
      • Up-to 98%3 Reduced downtime
    • Operational resilience by leveraging SAP reference architectures
      • 30 – 60%4 Reduced infrastructure overprovisioning
      • 8% of Revenue5 Reduced cybersecurity value-at-risk
    • Predictable, lower TCO with hyper scaler economics
      • 20%3 Reduced TCO
1 IDC survey
2 SAP customer case studies and experience
3 Study by IDC on SAP S/4HANA Cloud, private edition
4 Bain & Co. – Optimize when migrating to the Cloud
5 Accenture – The cost of cybercrime


We can achieve those and more benefits by combining the right set of solutions delivered as a service in a simplified commercial transaction to provide you quick access to industry best and next practices and be ready for the vertical edge.


How to Learn More about RISE with SAP

Visit the RISE with SAP Topic Page: In SAP website and in SAP Community, you will find RISE with SAP overviews and examples.

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RISE with SAP for Utilities

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