Customer Service Agent Application @ adidas – SAP Fiori Makers Call 06/2021

In this SAP Fiori Makers call our customer adidas will showcase the SAP Fiori application they have built for their b2b customer service agents. Manuel Lopez Buendia from adidas will present how they designed an internal application that helps their customer service agents to access important information faster to serve business customers more efficiently.

After the introduction of the use-case and screen-flows, Kai Richter, Chief Design Expert for SAP Fiori, will review the application from an SAP Fiori Guidelines perspective – including why and when deviations from guidelines make sense with regards of a good UX, general do’s and don’ts and alternative design approaches, e. g. when using the latest SAP Fiori concepts.

In addition we will discuss where SAP Fiori elements was used to boost the development efficiency of the use case.

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