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Author's profile photo Rozyta Mary N

Introduction of application specific Extended Warehouse Management Checks in SAP EarlyWatch Alert

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Beginning of March 2021, the SAP EarlyWatch Alert service was enhanced to reflect application checks for SAP Extended Warehouse Management (EWM).
This new functionality was initiated via collaboration between the SAP Mission Control Center, SAP Extended Warehouses Management (EWM) experts, and SAP Customer Success targeting all SAP EWM customers who send data to SAP.
The automated service analyzes the essential administrative services of the customer systems, alerts on any critical situations and offers recommendations/solutions to improve performance and stability .

These alerts  can be viewed in the SAP EarlyWatch Alert Solution Finder by selecting the Category -> Application → Extended Warehouse Management .

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The EWM (Extended Warehouse Management) Specific checks were introduced as part of the ST-SER release 720 with the aim to fulfill the following aspects:

  • Proactive update to Customers on issues and recommendations to prevent issues
  • Customers can react to issues such as bottlenecks before they become critical
  • Minimize risk of critical down time
  • Minimize risk of critical data consistency issues
  • Providing information about critical fixes and service packages required for safe system operations
  • Ensuring System Performance and Product Stability

Checks which are already released to the customers are as follows:

  1. LIME Inconsistency check – Released in calendar week 10, 2021
  2. System Parameters check for Enqueue Server – Released in calendar week 17, 2021
  3. Capacity Update check for Non-final Storage Types – Released in calendar week 17, 2021
  4. Failed and Unprocessed Queues in SMQ1 and SMQ2 (older than 2 weeks) – Released in calendar week 17, 2021
  5. Failed and Unprocessed PPF Actions in EWM (older than 2 weeks) – Released in calendar week 24, 2021
  6. Update Termination due to missing Handling Units in TU – Released in calendar week 24, 2021
  7. Recommendation on Latest Support-pack for EWM – Released in calendar week 29, 2021
  8. Missing important EWM SAP Notes for Stock Inconsistencies – Released in calendar week 29, 2021
  9. Saved Queues in SMQ3 older than 365 days – Released in calendar week 29, 2021
  10. Recommended Background Jobs not set up in EWM – Released in calendar week 32, 2021
  11. Archiving not set up for EWM Objects – Released in calendar week 35, 2021

LIME Inconsistency Check

This check triggers an alert to customers who are at the risk of having inconsistencies due to overload on the Enqueue Server. The overload is a consequence of SAP Note 2582237.The SAP Note itself is delivered as part of the Support Pack upgrade or can be manually downloaded by the customer.

To prevent these inconsistencies on the Lime Table, implementation of the SAP Note 2857030 is needed.

Customers will have a decisive red alert in their EarlyWatch Alert report for this check in the chapter for Extended Warehouse Management.

Systems Parameter check for Enqueue Server

The check is introduced to alert customers by pro-actively checking their values set for parameters enque/table_size, enque/snapshot_pck_size and enque/snapshot_pck_ids for the ASCS instance profile of the Enqueue Server.

If the values are not as per the recommendation in the SAP Note 3061137 (enque/snapshot_pck_size * enque/snapshot_pck_ids / 1024 >= enque/table_size), this leads to an overhead on the Enqueue Server and caused inconsistencies in the EWM System.

Customers will have red alert and the corresponding details in their SAP EarlyWatch Alert report for this check.

Capacity Update check for Non-final Storage Types

‘No capacity update check for Non-final storage types’ is introduced to alert with ‘YELLOW’ rating to customers who have non-final storage types without the flag ‘No Capacity update’ with the recommendation of SAP Note 1510229.

After evaluating the relevance of the flag for the non-final storage types and the business process impact, the customers can set the flag for “No Capacity Update” for the non-final storage types, thereby preventing unnecessary DB locks.

Failed and Unprocessed Queues in SMQ1 and SMQ2 (older than 2 weeks)

Due to lack of timely monitoring, customers only realize that there is a hanging queue when a delivery completion or a TU completion cannot be done. At this point, this issue becomes business critical.

This check is introduced to alert the Customers with a ‘RED’ rating in case of failed queues in SMQ1 and SMQ2 older than 2 weeks. An alert with ‘YELLOW’ rating is triggered in case of unprocessed queues in SMQ1 and SMQ2 older than 2 weeks.

This way, customers are made aware of the hanging queues pro-actively and they can act before it becomes critical.

Failed and Unprocessed PPF Actions in EWM (older than 2 weeks)

Unprocessed PPF actions which are scheduled but never executed and long running PPF actions are one of the key contributors in degrading the system performance.

On the other hand, failed PPF actions in EWM can have a serious business impact as they can prevent certain follow up actions and failure of communications which are dependent on the execution of the PPF actions.

Therefore, it becomes necessary that customer is aware of this well in advance to mitigate and fix such issues. Reference SAP Note 1423066, bullet point “Deactivation of PPF action definitions that are not used”.

The EarlyWatch Alert check is introduced to alert the Customer with a ‘RED’ rating in case on failed PPF actions and a ‘YELLOW’ rating in case of unprocessed PPF actions.  Currently the first 50 entries for each of the entries is retrieved in the online collector and displayed on the EWA Report.

Update Termination due to missing Handling Units in TU 

This Check is introduced to alert the Customer with a ‘YELLOW’ rating in case the below conditions are fulfilled:

  • Customer uses yard management functionality and
  • Customer has implemented the SAP Note 2940387 and
  • Customer has not implemented the SAP Note 3008216

This way, customers are made aware of the SAP Note  3008216 which can prevent the unnecessary update terminations in EWM. It also ensures stability for custom code using this functionality.

Recommendation on Latest Support-pack for EWM 

This check is introduced to alert Customer with a ‘YELLOW’ rating in case the customer is on a support pack which is 5 Support-packs lower than the latest available Support-pack for the EWM version installed in their system.

Recommendation is for Customer to evaluate their upgrade strategy in order to get all new functionalities or latest corrections which may be relevant for their business process.

Missing important EWM SAP Notes for Stock Inconsistencies 

Missing / not implementing the important SAP Notes  could have many impacts in the Customer system.

This check is introduced to alert Customer with a ‘YELLOW’ rating in case they are missing the most important EWM SAP Notes for Stock Inconsistencies with are relevant for the Support-pack installed on their EWM System.

There is plan to extend this check for other components of EWM in the near future.

Saved Queues in SMQ3 older than 365 days 

This check is introduced to alert the Customer with a ‘YELLOW’ rating in case there are queues saved in SMQ3 which are older than 1 year.

Recommendation is to evaluate all the queues older than 365 days saved in SMQ3. If the queues are relevant for Business, restore them to SMQ2, fix the error and process the queues.
If the queues are no longer needed, perform the necessary cleanup activities based on SAP Note 2558561

Recommended Background Jobs not set up in EWM 

This check is introduced to alert Customer with a ‘YELLOW’ rating in case there are some of the recommended background jobs missing and a ‘RED’ rating in case only 40% of the recommended background jobs are set up for EWM.

The check is performed for the Generic jobs on customer systems and link to the SAP Service Market place for EWM Operations guide for the scenario specific jobs relevant for the Customer is recommended.

Archiving not set up for EWM Objects

This check is introduced to alert Customer with a ‘YELLOW’ rating in case archiving is missing for some of the recommended EWM Objects (i.e. more than 50% of the recommended objects in EWM have the archiving set up) and a ‘RED’ rating in case only up to 50% of the recommended EWM Objects have the set up for archiving

Further checks are under development and will follow on a regular basis, refer to the SAP Note  3018957.

SAP EarlyWatch Alert tool also provides application specific checks for Transportation Management (TM) are available since July 2021.

For SAP EarlyWatch Alert activation details please refer to this blog post.

To get a comprehensive overview about the customer landscape SAP offers the  SAP EarlyWatch Alert Workspace in the SAP ONE Support Launchpad. To view the latest alerts that have been raised in your system, you can access the SAP EarlyWatch Alert Solution Finder

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      8 Comments
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      Author's profile photo Peter Monaghan
      Peter Monaghan

      Impressive. Any hints for what may be coming up for Early Watch Alert for the 2nd half of 2021?

      Author's profile photo Rozyta Mary N
      Rozyta Mary N
      Blog Post Author

      Hello Peter,

      Further checks will be added for EWM Application to provide best practice recommendations, important notes and so on. Apart from this SAP EarlyWatch Alert tool is now also including checks specific to Transportation Management. A separate blog post will be available for it soon.

      Author's profile photo Peter Monaghan
      Peter Monaghan

      Thanks. Looking forward to it all.

      Author's profile photo Sven Kotting
      Sven Kotting

      Good Morning,

      all nice and everything.

      Will this check in the EWA always be on by default?

      We do not use these components actively, but the reports as they work right now are providing us with extra communication with customers (I do work at a MSP) and auditors.

      Best

      Sven

      Author's profile photo Rozyta Mary N
      Rozyta Mary N
      Blog Post Author

      Hello Sven,

      The checks are appearing in the report only when EWM is in Use. What exactly do you mean when you say 'do not use these components actively'?. You could also check if you have the latest version of the Online Collectors in your System.

      Best Regards,

      Rozyta

      Author's profile photo Sven Kotting
      Sven Kotting

      Hello Rozyta,

      our customers are using their systems in RE-FX.

      As Basis people we are not consiously aware of using EWM components at the moment.

      Our SystemTools, Reports RTCCTOOL, SDCC (thats what you meant by Online Collectors, right?) come out "green".

      I guess a component is installed but not actively used? In the "Alert Overview" of the EWA it says "Recommended Background Jobs are not set up in EWM" rated "red".

      If you like I can provide more from the EWA.

      Thank you and best

      Sven

      Author's profile photo Rozyta Mary N
      Rozyta Mary N
      Blog Post Author

      Hello Sven,

      I would suggest you to raise an incident to SAP with the component 'SV-SCS-EWA' providing all the details on the System affected.

       

      Best Regards,

      Rozyta

      Author's profile photo Sven Kotting
      Sven Kotting

      Thank you Rozyta.

      Best Sven