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Enterprise Support Reporting Cockpit – Wave 5 Release

In this blog post you will see the new changes that have been added to the Enterprise Support Reporting Cockpit in the Wave 5 release (these changes will be reflected on 14th July)

The following changes have been implemented and released in the cockpit with Wave 5 release:

  1. Add Drop down menu to the Data centre field.

To limit the number of systems that are displayed, change the predefined value All Data Centers by selecting a particular data center in the dropdown list above the table.

2. The On -Premise integration is continuing with the addition of on-premise content into the SAP on-premise content into the SAP Enterprise Support Reporting Cockpit. With this Wave following new data sections will be released:

  • a. Modification Justification Check Services
  • b. Self-Services
  • c. Qualtrics implementation for report indicator feedback

More content to follow in Wave 6

  • Modification Justification Check Services

For SAP Enterprise Support customers, SAP offers special remote checks delivered by SAP solution experts to analyse planned or existing modifications and identify possible conflicts between the customer’s custom code and enhancement packages and other updates. Each check is conducted for one specific modification in one of the customer’s core business process steps. The customer is entitled to receive two services per calendar year per SAP software solution.

  • Self-Services

Customers can perform certain services directly in their Solution Manager system, they are called Guided Self Services. With Guided Self Services, SAP offers a proven procedure to analyse and optimize SAP systems. These procedures are based on the experience of service deliveries to thousands of SAP systems. Further information on Self Services, including which services are available can be found on the SAP support portal(https://support.sap.com/en/offerings-programs/enterprise-support/enterprisesupport-academy/guided-self-services.html )

  • Qualtrics implementation for report indicator feedback

Now for on-premise like cloud In each of the data sections you have the ability to see the average rating given by all customers for this section and also give a rating on a scale of 1 to 5 and additionally supply an optional written text to let us know what you like and/or how we can improve.

See more details on how to provide feedback and where to find what happens with my feedback in the corresponding customer community blog:

For details on our previous release see the Blog Enterprise Support Reporting Cockpit – Wave 4 Release

Stay informed and check https://blogs.sap.com/tag/esrc/

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