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Author's profile photo Andreas Welsch

Inviting you: Register to configure your first Situation Handling use case in SAP S/4HANA with an SAP expert

Get hands-on advice from SAP experts and share your feedback

The SAP S/4HANA Product Management team is inviting customers and partners to register by Friday July 2, 2021 for an upcoming, free-of-charge Customer Engagement Initiative for Situation Handling in SAP S/4HANA.

Please note:  Registration is closed as of July 2, 2021 20:00 CEST.

Thank you for an overwhelming response and interest!
We are looking forward to working with you!

You can find the project details here.


SAP Customer Engagement Initiative registration

What’s in it for you:

  • Receive hands-on advice from SAP process and product experts and configure your first Situation Handling in your SAP S/4HANA system together
  • Share your feedback that helps our teams improve the available situation templates, configuration process, or documentation


  • SAP S/4HANA Cloud or SAP S/4HANA release 1809 or newer
  • Scope item 31N activated (Situation Handling)
  • Scope item 1NJ activated (Responsibility Management)
  • Use of Fiori Launchpad
  • Use of Fiori-based applications corresponding to Situation templates to be configured
  • User role SAP_BR_BPC_EXPERT (Business Process Configuration Expert)

If you are already familiar with Situation Handling, you can jump to the additional details and registration here. If you’re new to Situation Handling, you’ll find an overview in the following section.

What is Situation Handling?

When it comes to adding intelligence into business processes, one analogy that resonates well is that of a car. For several decades, we have now been used to driver assistance features – be it anti-lock brakes, park distance control, or most recently brake assistants and collision warning systems. And most recently, these technologies are helping prevent accidents before they occur.

In the world of ERP, SAP has been natively embedding the equivalents of collision warning and brake assistants for businesses in SAP S/4HANA. The framework to accomplish all this is called Situation Handling and it is included in a customer’s subscription or license for SAP S/4HANA Cloud or release 1809 and newer.

Take the example of a business situation in procurement in which a supplier is unable to deliver the quantity you (as a customer) have ordered. In the days of legacy ERP systems, you would typically lack visibility and notifications about this situation and would most likely find out about the supplier delivery deficit when the shipment arrives and you look at the packing list – depending upon the impact on your production, that can have the impact of a fender bender or, worst case, mean you’re totaled.

Using Situation Handling in SAP S/4HANA, you can now configure more than 90 pre-built situation templates that aim to make business users aware of business situation before the impact on your business compounds. You can find the complete list of available use cases here. Configuring a situation type usually only takes about 30-45 minutes, making this literally a quick win for your business.

Register today for this initiative if you’re looking to learn more about Situation Handling, get hands-on advice from SAP experts, and see first-hand how you can increase the level of intelligence in your business process to achieve better business outcomes! We are looking forward to your participation!


More information:


Andreas Welsch is Vice President & Head of Intelligent Processes, SAP S/4HANA Product Management at SAP. 

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      Author's profile photo Raj Hanif
      Raj Hanif

      Fantastic feature to increase productivity. I look forward to learning more about this, Thanks

      Author's profile photo Andreas Welsch
      Andreas Welsch
      Blog Post Author

      Raj- We’re looking forward to having you onboard. —Andreas

      Author's profile photo ASWANI KUMAR . VUTUKURI

      Innovative ideas..let’s explore..

      Author's profile photo Jack Reynolds
      Jack Reynolds

      Hi Andreas,

      Is it possible for customers to create their own situation templates in the on-premise version?

      This is a fantastic framework for handling exceptions and we have many use cases which we would like to use this for.

      In the past, on ECC, we used the Alert framework where it was quite easy to create custom alerts from custom programs or enhancements so it would be great if we could do the same kind of thing to create situations.



      Author's profile photo Andreas Welsch
      Andreas Welsch
      Blog Post Author

      Hi Jack,

      Thanks for your question! Great to hear your looking to go beyond the standard situation templates!

      We have received similar feedback from other customers as well and our teams are planning on delivering this capability soon*.


      (* Disclaimer: This is the current state of planning and might be changed by SAP at any time.)

      Author's profile photo Khayr Bangcola
      Khayr Bangcola

      Hi Andreas Welsch . Looking forward to this event. Just confirming - the event is scheduled for September 1, 2021, right? Thank you.

      Author's profile photo Andreas Welsch
      Andreas Welsch
      Blog Post Author

      Hi Khayr

      That is correct. We are planning on having the first call on September 1st.


      Author's profile photo Christopher Peele
      Christopher Peele

      Hi Andreas,

      Ana and Angelika delivered an excellent first session on Sept 1st... Looking forward to more to come!!!


      Author's profile photo Andreas Welsch
      Andreas Welsch
      Blog Post Author

      Hi Chris,

      Thank you so much for the feedback! Hope you find the content valuable! We've got our rockstars on this! Looking forward to your feedback.