If you want to be like us, perfectionists in creating incidents, these are our top five secrets on how to do just that.
When creating your incident, providing as much detail in the description helps the technical team identify the problem quickly and the solution. This Knowledge Base Article is a step-by-step guide on creating an Incident on the SAP One Support Launchpad How to create a Support Incident
What is the importance of Business Impact? Business Impact helps us understand the severity of an issue and prioritize it. Here is an article on providing the best Business Impact. We have also written this blog post to make the process even easier!
Incident Contact Details
We recommend that the person reporting the incident is also the main contact person for the issue as their contact details are readily available in the incident. Of course, it is also possible to add other contact persons, this Knowledge Base Article will show you how to add S-User contacts to an Incident. Please note that for Very High priority incidents a 24/7 Contact Person is needed.
If in doubt, give CIC a shout!
Thanks for reading!
We hope you found this helpful. Please note that the Customer Interaction Center is always happy to guide you on any of the mentioned processes and assist you with any queries you may have!
We would love to hear from you what are your top five go-to tiles on the SAP ONE Support Launchpad!
Read more Customer Interaction Center blog posts Here!