SAP Conversational AI Success Stories – How Can Expert Guidance That Enables Automation Technology Help Optimize the Business?
Freeing up time to focus on valuable tasks that bring innovation and grow sustainability in Brazil
Pedra Agroindustrial S/A produces sugar and renewable energy products that fuel life throughout Brazil. The company knows that businesses today need to do more with less to strive in an era of disruption. Recently, it became interested in the power of automation in creating a more efficient and resilient company.
Pedra Agroindustrial sought to learn how to automate repetitive tasks, which it knew could free employees to focus on high-value work. At the same time, they hoped that automation could also enable a better and more innovative customer experience.
Two proof-of-concept projects showed how automation can revolutionize work and enable efficiency at Pedra Agroindustrial
SAP® Enterprise Support services and SAP Enterprise Support Advisory Council helped Pedra Agroindustrial explore the potential of SAP Conversational AI and SAP Intelligent Robotic Process Automation (SAP Intelligent RPA) services, enabling the company to:
•Take advantage of structured enablement sessions to learn about features and functions of the new enterprise bot and the complete process of building the bot (including postproduction activities), which saved consulting costs
•Create two proofs of concept – one to enable retrieval of internal ticket information using SAP Conversational AI, and a second to automate the process of reserving personal protective equipment through SAP Intelligent RPA
•Gain practical experience with the most recent development technologies, such as Node.js and Docker, which opened paths to identify new possibilities for enterprise automation while upskilling the internal team
•Expand knowledge on innovative topics, including SAP Conversational AI and SAP Intelligent RPA, using the SAP Enterprise Support value map for digital innovation
•Manage the proof of concepts efficiently through the SAP Discovery Center site
•Identify how to incorporate the built-in functionality of SAP Intelligent RPA to automate business processes
“Through a set of guided enablement sessions on SAP Conversational AI and SAP Intelligent RPA provided by SAP Enterprise Support, we realized the possibilities of embarking on an automation journey. At the same time, we managed to upskill our analysts so we can take on automation-related projects by ourselves and improve the way we provide service to our customers.”
Ricardo Alexandre da Silva, IT Manager, Pedra Agroindustrial S/A
Interested in jumping into the hyper-automation world?