Our customers now have access to SAP for Me, their digital companion, providing transparency through customer specific information, recommendations, and self-services in a single and personalized entry point. Within a year, we have onboarded over 15.000 customers already and the number is growing.
Our team has demonstrated many times that we are highly passionate, extremely customer-focused, and willing to convert challenges into opportunities. The highest value for the SAP for Me team is to make customers not only happy but customers more successful, more flexible, better informed, and more accurate in their decisions and actions.
Over the last few months, however, we recognized that sometimes customer find it difficult to leverage the new capabilities and connect terminology they used to know with the new features and functions. Especially, when they access SAP for Me the first time.
Usually, after a customer onboarding and enablement session this changes immediately and once the user realizes the entire concept and the new opportunities, adoption within the company increases significantly.
As we all know, having the right information at the right time at the right place is key in today’s world.
Therefore, we have worked on a dedicated support documentation for SAP for Me. Now, you can access SAP Help Portal to stay up to date on the latest information on SAP for Me. Browse the complete list of SAP for Me topics to find documentation on getting started, onboarding, and the latest features.
We have included for example a “Get started” section with explaining basic topics like “What is an SAP for Me card?”. The “Onboarding” section also covers the need for additional authorizations. Furthermore, the “Dashboard” areas explain the content and usage opportunities for the main capabilities.
I really belief that SAP for Me makes it easy to interact with SAP. It’s an advanced, user-friendly portal that aggregates important information and insights around the customers’ SAP solution portfolio in a personalized way. I do understand that, due to varying information needs, the first impression can be a bit confusing.
But I can ensure you that we developed this single point of access to simplify and improve transparency for our customers. We want to make a user’s life better. Rather than constantly jumping from one access point to the next to find information, execute a decision, or determine what training is needed. It eliminates the need to move between places by giving our customer full visibility from just one place. SAP for Me orchestrates the information of different SAP assets at almost every part of the customers’ journey and provides guidance all the way.
Thank you and best regards,
Business Manager, SAP for Me