The COVID-19 pandemic has accelerated the digital transformation of companies making it an urgent necessity. This revealed how companies are still struggling to meet customers’ and employees’ expectations.
- On one hand, customer service centers were unable to cope with the huge spike in demand when lockdown restrictions meant people couldn’t access and consume services as before.
- On the other hand, most companies failed to support employees digitally through remote work and deliver consistent experiences across all employee channels.
Customers and employees were exposed to the shortcomings of those businesses that hadn’t prioritized digital experiences before the pandemic.
Chatbots – also known as conversational interfaces – have proven effective at solving issues either before and during the pandemic, by:
- Redirect users to the right page
- Execute routine tasks
- Available 24/7
- Answer FAQs
Today, we launch a brand-new video series called “Let’s talk chatbots!” where we invite SAP partners, customers, and employees to share their chatbot knowledge, and explain how the SAP Conversational AI technology helps companies to take the lead in the conversation-driven economy.
Let’s kick off the series with our first 3 speakers!
Listen to Karsten Schmidt, Head of SAP Conversational AI:
- What are the key use cases of conversational AI for a business?
- Why should you use SAP Conversational AI to build your chatbot?
- How can I start experimenting and building my use case?
Mahir Anwar, VP IoT & Digital Supply Chain at Novigo:
- Why did Novigo choose SAP Conversational AI?
- How did they implement SAP Conversational AI?
- What are the outcomes of implementing chatbots?
Radhika Naikankatte, Product Owner at SAP Conversational AI:
- What are the steps to build a bot?
- What is the thing to focus on during bot building?
- Why should you choose SAP Conversational AI?
This is just the start, we’ll add more videos to our YouTube channel in the near future, so stay tuned!
In the meantime, we’re looking forward to hearing your feedback, so feel free to reach out to us directly in the comments if you want to be part of this initiative.
If you’re interested in kickstarting your chatbot project with SAP Conversational AI, contact our team here.
Happy chatbot building!