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Author's profile photo Marifer Valenzuela Gomez

What You Can Find in My Trust Center

At SAP, we believe that transparency and access to information makes for a stronger relationship with our customers. In SAP Trust Center, a wide variety of documents that detail our security and data protection measures, information about compliance through internal reviews and audits, and the availability of our cloud services worldwide are available to the public. Existing users with a valid S-User ID can access additional content with more detailed information and resources on SAP My Trust Center in the SAP Support Portal.

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My Trust Center was created with a subscription functionality for many of the resources offering users email notifications about changes and content updates. The sections in My Trust Center include Policies, Frameworks and TOMS, Sub-processors, Compliance Documents, and Tools and Documentation.

Policies, Frameworks, and TOMs

In this section, customers can browse through documents that detail Technical and Organizational Measures (TOMs) that SAP has implemented to protect data on SAP solutions. Customers will also find documents that describe SAP’s Security Controls and Measures and details about our Global Security Policy.

Sub-processors

A sub-processor is any SAP affiliate or third party involved with SAP (being the contractual party of the service agreement) that processes personal data (as defined in applicable data protection laws) on behalf of SAP and its customers or may have access to systems containing personal data. This section of My Trust Center includes Line-of-Business focused lists of sub-processors including a description of the provided services and their ability to deliver under the EU Access Service from SAP framework. As an example, the SAP S/4HANA Cloud sub-processor list contains information about sub-processors from the areas of Support, Services, Development and Infrastructure, and others. In addition, customers can subscribe to notifications by email on sub-processor changes for each list.

Compliance Documents

Customers can find evidence documents from SAP partners providing services to SAP. These services included Data Center facility service (Co-location) and Infrastructure as a Service (Hyperscaler-Cloud) or Cloud Solution Extension services.

Tools and Documentation

In this section, customers can find reference guides, case studies, white papers, and service and support documents that detail Security, Data Protection, and Privacy for SAP products. The documents span a variety of subjects including Global Security, Cloud Services, and Customer Information.

In order to get started with My Trust Center and find other sources of information like the SAP Help Portal and SAP Community, consult the Cloud Services: Reference Guide. To read the documents in the sections above, visit SAP My Trust Center.

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