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User Experience Insights
Author's profile photo Andrea Waisgluss

UX champions: Meet the people behind successful UX transformation projects in their companies


UX champions are the people and teams driving a better user experience for their companies. They inspire a mindset change and provide the tools, methods, and leadership their organizations need to effect a UX transformation.

That’s why we’re excited to launch a new series dedicated to their stories. We’ve spent many hours interviewing both customers and partners to bring you new insights into the daily work of UX champion teams that are generally comprised of business analysts, developers, designers, UX architects, solution architects, and, of course, the end users.

Series overview

We are periodically adding to the series, so make sure to follow along and check back frequently.

Our stories from 2022

  • Fresenius Digital Technology simplifies self-service procurement
    A team of UX Champions from Fresenius Digital Technology revamped their procurement flow to deliver a more modern and intuitive experience.Their efforts kicked off a wider user experience transformation after being proven in a head-to-head race in an IT townhall, where the more intuitive screens were shown to be 62% faster. This blog details the team’s first steps using SAP Screen Personas to simplify a number of classic transactions.
  • Digitizing maintenance with SAP Fiori in mining
    K+S, one of the largest potash suppliers in the world and the leading salt producer in Europe, teamed up with the SAP Fiori Makers to build applications that allow  maintenance workers  to retrieve, collect, exchange, and manage data without the need of an active network connection, anywhere and anytime.
  • Self-scheduling on the go: Digitalizing staffing at dm-drogerie markt with projekt0708
    “Here I can be myself, here I like to shop.” This slogan is inseparably linked to the German drugstore chain dm-drogerie markt and its clear focus on both customer and employee well-being. To accommodate the employees’ desire to plan their own work shifts, SAP partner projekt0708 built four SAP Fiori staffing applications together with

A look back at 2021

  • Johns Hopkins delivers simple SAP time entry app with a better user experience
    Learn how the UX team at Johns Hopkins University used a combination of listening, empathy, design thinking, and IT prowess to simplify the time approval process with two simple new apps that they were able to build, test, and deliver in around one month.
  • Improving Field Service Employee Experience with Design Thinking and User Empathy
    SAP Partner Mindset applied the design thinking process to reimagine the field service experience for Patterson, a leading distribution and service company that serves the dental and animal health markets in North America. This blog explains how a few UX champions brought a diverse group of stakeholders together to focus first on empathy, then finding the real problem, and finally delivering an innovative solution.
  • Process Improvement Means More Than Developing Apps: Sun Chemical Shares Why 
    In 2016 the IT team behind Sun Chemical embarked on a journey improve the operational efficiency of their business processes via design-led workshops, bringing over 200 SAP Fiori apps to life to support them in their daily work. Now Sun Chemical shares their biggest learnings and what it takes to be a UX Champion.
  • Siemens Harmonizes User Experience for Finance
    Siemens, one of the largest industrial manufacturing companies in the world, harmonized and simplified the user experience for Finance as part of its digital transformation journey with SAP S/4HANA. Here they share their story and their success criteria for ensuring a smooth transition to a new UX.
    You can also find this story in the Wall Street Journal: Siemens’ Strategic Move Toward a New User Experience
  • SunRice Launches Grower and Administration Portal with SAP BTP
    To identify ways to better provide rice growers with quick and easy access to key functions, SunRice collaborated with SAP and the SAP AppHaus Network partner Bourne Digital. They jointly created a new portal for their rice growers that offers an enhanced user experience digital self-service to build and strengthen their relationship with the grower community.
  • Creating a UX-Driven Service Portal with SAP Fiori
    SAP partner company All for One Group SE improved the user experience for their customers and employees with mobile-enabled services, an easy single sign-on process, and a harmonized user experience following SAP Fiori.. In this blog post, some of the UX champions at All for One share the story behind the UX transformation of their service portal.

Follow the series for useful insights

If you want to get inspired by UX experts who have been where you are now, learn how they support their teams, how they inspire change, and how they communicate the value of a good user experience, make sure to follow the series.

Here’s 3 ways to do that:

Tip: You’ll also be able to easily recognize the posts in the series thanks to the UX champions logo that will appear at the top of every blog post.


Interested in participating?

If you feel inspired by the series and believe you or your team would make good candidates to appear in a feature, please send us a message via SAP Community or write us a comment below.

To learn more about the SAP Fiori user experience, please visit the community topic page.











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