Skip to Content
Product Information

Immediately Refund by Credit Memo / Replacement Product

Customer satisfaction is more and more important to a company success. Almost all the customers expected an efficient handling of returns together with an immediate refund without intermediate steps.

From CE2105, a new refund control is enabled on Manage Customer Returns app, which is to “refund immediately”. If the decision is to proceed with monetary refund, a credit memo would be created automatically. If the decision is to proceed with replacement product, an outbound delivery can be created automatically.

When return type is ‘Credit Memo’, there has 3 options to refund.

  1. Decide Later
  2. Create Credit Memo Request
  3. Create Credit Memo

Refund%20Options%20for%20Credit%20Memo

Refund Options for Credit Memo

If you choose ‘Decide Later’, means defer the refund determination to a later time. No refund related action at this point.

If you choose ‘Create Credit Memo Request’, a credit memo request would be created, and refunding status still ‘Open’.

If you choose ‘Create Credit Memo’, the prerequisite is the product is received. Then a credit memo would be created immediately, and refunding status is ‘Completed’ on customer return item.

Refund%20Processing%20Status%20Completed%20for%20Credit%20Memo

Refund Processing Status Completed for Credit Memo

When return type is ‘Replacement Product’, there has 3 options to refund.

  1. Decide Later
  2. Create Replacement Order
  3. Immediately Delivery

Refund%20Options%20for%20Replacement%20Product

Refund Options for Replacement Product

If you choose ‘Decide Later’, means defer the refund determination to a later time. No refund related action at this point.

If you choose ‘Create Replacement Order’, a replacement order would be created, and refunding status still ‘Open’.

If we choose ‘Immediate Delivery’, a replacement order, outbound delivery and goods issue would be created immediately, and refund status is ‘Completed’ on customer return item.

Refund%20Processing%20Status%20Completed%20for%20Replacement%20Product

Refund Processing Status Completed for Replacement Product

You could refer the official help documentation from SAP.

https://help.sap.com/viewer/a376cd9ea00d476b96f18dea1247e6a5/latest/en-US/436368e8646443988837608bb121e92d.html

Be the first to leave a comment
You must be Logged on to comment or reply to a post.