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Author's profile photo Andreas Heckmann

The Foundation for Successful Business Transformation: Why the Customer Center of Excellence is More Relevant than Ever



Thank you to all who tuned in to my keynote at the ASUG Next-Generation SAP Center of Excellence virtual conference on May 4, 2021, and for your interest in learning more about the topics that are relevant to your Customer Center of Excellence (Customer COE) and that make it the foundation to your business success. Below, please find further details on the topics we touched.

I also invite you to collaborate with me on LinkedIn or Twitter, if you like.

Kind regards,



Product Support


Application Lifecycle Management (ALM)


SAP Enterprise Support

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      Author's profile photo Bernhard Luecke
      Bernhard Luecke

      Thanks Andreas for the valuable article and the important references to further sources!

      Author's profile photo Kristen Scheffler
      Kristen Scheffler

      Great session Andreas!  Wonderful kickoff to the 3 day CoE event.