Most SAP Commissions implementations use SSO to synchronize user logins. As a result, by default password management is disabled. This means two things:
First, SAP Commissions does not give an administrator the ability to reset a user password. Only the user can reset their password from the login screen.
Second, this password reset is disabled by default.
However, the Administrator has the ability to enable or disable the “Forgot Password ” link in Commissions Portal, which allows the user to request a password reset. This can be done using the following steps:
1) Log into the Commissions Portal using an Administrator account.
2) From the Sales Performance Home page, select Global Settings.
3) In the Authentication Settings box, use the slider to enable Allow Users to Change Password.
4) Scroll to the bottom and click Save.