Changes released with the Wave 3

Following changes have been implemented and released in the cockpit with the Wave 3 on 15^th of April:

1. New features in the Cloud Availability Section

Based on your feedback, in the Availability section an additional dropdown menu has been implemented that lets you choose from various availability thresholds. This allows you to adjust the overview of cloud systems availability depending on different contractual options, and to see the availability of all products and systems at a glance. Products with systems below the selected threshold are marked in orange.

In addition, a standard table view has been added to the Availability section (table icon in upper right corner), which provides you with a detailed availability overview on the system level and allows you to download the data to a local Excel file.

2. Improved Printing

Printing has been improved. If you print the Availability section or the Cloud System Landscape section, their hierarchical tables will automatically be expanded, and all data will be printed on the details level. You do not need to expand the tables yourself before printing.

3. New links added

• Included link to “My important contacts”

Following a customer request, a link to the important contacts list has been added to the cockpit. This list shows your cloud and super administrators, who can grant you authorizations for a particular cloud installation. You no longer need to leave the cockpit.

• Included link to “Response Level Documentation”

A new link has been added to the Incidents section that refers to the conditions for the cloud response levels. Note that using this link you will navigate to the SAP Trust Center with the general description of cloud services. Your individual contract might slightly differ.

4. On-premise integration has started

Integration of on-premise content into the SAP Enterprise Support reporting cockpit has started with lots of interesting features already in the first stage.

For details see the Blog Integration of on-premise products into reporting cockpit has started.

To stay informed please refer to the SAP Enterprise Support reporting portal (support.sap.com/esrc).