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Author's profile photo Harshavardhan Jegadeesan

SAP Integration Suite – The Customers’ Choice of Enterprise Integration Platform as a Service (EiPaaS) in Gartner’s ‘Voice of the Customer’

SAP Integration Suite has been recognized as the Customers’ Choice in Gartner’s Peer Insights “Voice of the Customer”.


In 2020, Gartner rated SAP Integration Suite as a leader in their 2020 Magic Quadrant for EiPaaS. Access the report here. Now in 2021, SAP has been recognized as Customers´ Choice in Gartner´s Peer Insights “Voice of Customers”. This customer choice recognition is further validation that SAP Integration Suite is a preferred hybrid integration platform for enterprise-wide integration needs for companies.

We are grateful to our 13,000+ worldwide customers who rely on SAP Integration Suite to transform them into an Intelligent Enterprise and we would like to sincerely thank them for the trust in SAP to power their integrations and APIs.

Gartner%20Customer%20Choice%20for%20EiPaaS%202021Check out the detailed report here for more information on how the evaluation was conducted. According to Gartner, “The Gartner Peer Insights Customers’ Choice is a recognition of vendors in this market by verified end-user professionals, taking into account both the number of reviews and the overall user ratings.” To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate.

Highlights from Gartner Customers´ Choice Report

  • SAP received the highest reviews among the companies recognized as the customer’s choice
  • 93% of the customers indicated that they would recommend SAP Integration Suite as their preferred EiPaaS
  • SAP Integration Suite is also recognized as the customer’s choice for Midsize Enterprises

Key Factors That Contributed to This Recognition

SAP Integration Suite simplifies and accelerates business process integration across SAP and heterogeneous landscapes by providing 2000+ out-of-the-box integrations and also bridging on-premise and cloud applications. SAP Integration Suite offers a fully-managed enterprise-grade integration platform across hyperscalers (Azure, AWS, Google Cloud, and Ali Cloud, along with SAP data centers) in a consumption-based pricing model. Customers have rated the contract process as 4.6 out of 5, a clear indicator that this simplified consumption-based pricing aligns with outcomes, that customers expect in their projects.

Customer Success with SAP Integration Suite

13,000+ global customers leverage SAP Integration Suite for their digital transformation journeys and transforming their organizations into Intelligent Enterprises to remain agile and competitive. Below are the customer business initiatives that are supported by SAP Integration Suite.

Here are 3 very recent examples based on the SAP Innovation Awards 2021.

Next-gen Retail Customer Experience: Elkjop Nordic AS

Elkjop is a leading consumer electronics retailer in the Nordics region. They sell their products both online and offline, with over 400 stores. Straddled with multiple legacy systems, they struggled to support the company’s vision for a new generation retail customer experience that includes both online and offline presence. With SAP Integration Suite, they delivered a seamless customer experience across channels while introducing self-service capabilities for the customers to automate processes. They also adopted a cloud-first strategy and implemented an architecture that could support the high volume of transactions expected in the retail industry with a focus on micro-services and event-based scenarios.

Read more about Elkjop Nordic’s journey and use-case here.

HR API Marketplace: Vodafone

As the largest mobile and fixed network telecom operator in EuropeVodafone underwent its digital transformation journey with an API-only and cloud-first strategy to adapt to an agile delivery model. They implemented an integration architecture that simplified information exchange across 20+ countries/markets, reducing the overall operational efforts by 60%. They also launched a new HR API Marketplace to facilitate the easy onboarding of new vendors.

Read more about Vodafone’s digital transformation journey here.

Safeguarding the Drug Supply Chain: Amerisource Bergen

The introduction of the Drug Supply Chain and Security Act (DSCSA) in 2013 to fight drug counterfeiting necessitated the tracing of millions of daily drug shipments across thousands of companies. SAP and Amerisource Bergen collaborated on SAP Information Collaboration Hub for Life Sciences where SAP Integration Suite is under the hood to create a cohesive network. This resulted in smooth business continuity for $185 billion pharma supply chain, with 250,000 messages exchanged daily among hundreds of trading partners. 14,000 employees were also protected from the burden of new regulations as the SAP Information Collaboration Hub ensured compliance with messaging regulations for Amerisource Bergen and its thousands of trading partners.

Read more about Amerisource Bergen and SAP’s collaboration to aid the fight against drug counterfeiting here.


In summary, here are the Top 10 reasons why to use SAP Integration Suite as your hybrid integration platform.


Learn More

  1. You can learn more about what companies like yours are saying about their positive experiences with SAP Integration Suite here.
  2. SAP´s Integration Strategy – Intelligent Enterprises are Integrated Enterprises – see here
  3. Accelerate your Enterprise integration with SAP Integration Suite here and the SAP Integration Solution Advisory methodology here









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      Author's profile photo Morten Wittrock
      Morten Wittrock

      Congratulations on the recognition!

      Author's profile photo Harshavardhan Jegadeesan
      Harshavardhan Jegadeesan
      Blog Post Author

      thank you, Morten! as a leader in the community, kudos goes to you as well 🙂

      Author's profile photo Amy Cross
      Amy Cross