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Author's profile photo Philippe POUX

SAP Intelligent RPA Success Stories – How MAIF helps People to focus on Higher-Value Activities

Providing trust to customers for more than height decades

Serving a member community of more than three million policyholders, MAIF Group is a mutual insurer committed to placing trust at the heart of its member relationships. Established in 1934, the organization has developed a human-centered mutual insurance model where each member is both insurer and insured.With this approach, MAIF is financially sound and has been recognized many times for excellence in customer relations.


With a mature business landscape, MAIF was interested in extending its existing environment with robotic process automation to speed and scale business processes and free its valuable resources from manual and repetitive tasks. To realize its vision, MAIF looked for a fast and agileway to enhance its overall landscape with intelligent capability without impacting its underlying business landscape.

Using new technology to really help human as a challenge

As it seems possible to take advantage of innovative technologies to autonomously execute repetitive manual tasks, enhance operational processes, making them more secure, efficient, and scalable … it became obvious that, in the meantime, it will reduce manual effort allowing its people to focus on higher value tasks.

A value driven result

A fast and flexible process for building and managing bots without impacting core systems allowed MAIF to successfully configure bots for multiple use cases. So then, users now focus on higher value interactions and case work, elevating the employee experience and supporting better service for its members.

MAIF is using Bots to Automate Processes, allowing its People to focus on higher value activities !


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