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Author's profile photo Rafael Huapaya

How to connect SAP Cloud for Customer (C4C) and SAP Analytics Cloud (SAC)

1. Purpose

This is a step by step guide to configurate SAP Cloud for Customer (C4C) and integrate with SAP Analytic Cloud (SAC).

We need to configurate C4C and Create new connections in SAC and consuming data exposed via OData

2. Pre-requisites

  • For type connection SAP Cloud for Customer Analytics in SAC:

Enable, Do you want to enable analytical OData services for data sources?

Create a Communication System

Create a New Communication Arrangement “Analytics DataSources OData” and use the Communication System created

Add a new password (Edit Credentials).


  • For Type Connection SAP Cloud for Customer in SAC:

We need to use Communication Arrangement OData Services for Business Objects and select one or more Odata Services


3.Creating new Connections and Model in SAC

After pre-requisites, please watch the next videos, this videos showing the next steps after we configurate C4C and I complete the configuration creating connections and model in SAC:

SAC and C4C Analytics DataSources OData (type connection SAP Cloud for Customer Analytics)

SAC and C4C OData Services for Business Objects (Type Connection SAP Cloud for Customer)



So to summarize, we were able integrate SAP Cloud for Customer with SAP Analytic Cloud. We setup C4C and SAC, Imported data from C4C into SAC Model.

Please leave a comment or ask question below.


5.Additional Information

If Build OData Queries Button Grayed Out or Missing in Business Analytics-Design Data Sources, see the next link


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      Author's profile photo Martin Eberle
      Martin Eberle

      Thanks for your good summary on how to connect and import data from C4C into SAC.
      From SAC product management I would expect to hear about an integration scenario, whereas the data keep sitting in C4C and SAC only gets them via an live integration for reporting.

      Any news on this is very welcome....


      Author's profile photo Priti Mulchandani
      Priti Mulchandani

      Hi Martin Eberle -

      Live connection to C4C from SAP Analytics Cloud is in our plan but at this stage we will not be able to comment on possible timelines. We will communicate the availability closer to delivery so stay tuned for updates.

      Thanks. Priti

      - SAC Product Management.

      Author's profile photo Irina Schwert
      Irina Schwert

      Hello Priti,

      are there any news on the roadmap for Live Connection between SAC - C4C?


      Author's profile photo Priti Mulchandani
      Priti Mulchandani

      Irina Schwert It is still under our roadmap and we don't have ETA.

      Author's profile photo Irina Schwert
      Irina Schwert

      Ok, thank you for the quick update!

      Author's profile photo Rouven Ette
      Rouven Ette

      Hello Priti,

      are there any news in the meantime?

      Thanks for your reply


      Author's profile photo Priti Mulchandani
      Priti Mulchandani

      Rouven Ette  One of the pre-requisite for Live connection support in SAC is SAC Embedded in C4C. There has been some progress made towards the embedded direction in last quarters and so this will be useful in achieving live connection from SAC Enterprise. But there is no plan for live connection till H2'2022 and that may be looked after the more complete embedded version support.

      Author's profile photo Raj Bhattu
      Raj Bhattu

      The Screenshots provided are not clear. Also can you pleas provide the step by step from the Installing the SAP Content to the data getting from C4C. As i was able to import the content and was able  to get the standard Models and stories with Dummy data but need the data from the source which is SAP C4C. Kindly provide how to get the data reflected in the sap delivered models


      Author's profile photo Samadhan Pawar
      Samadhan Pawar

      Hi Rafael,


      Thanks for detail blog this helps me to setup connection between C4C and SAC. Although we exposed some design data sources however only ticket and sales quote item is visible in SAC while fetching the model. Others are still not visible in model.

      Please suggest what else configuration we need to do so other design data sources available in SAC.


      Once again thanks such helpful doc.