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Want to learn more about Self-Service & Incident Prevention? – Join CIC for our live Webcast.

Would you like to broaden your mind on SAP’s Self-Service and Incident Prevention? Why not attend our live and interactive session.

When is it?

Wednesday, April 28, 2021, 2:00 PM – 3:00 PM ((UTC+00:00) Dublin, Edinburgh, Lisbon, London)

How to register?

If you’re interested in attending the Self-Service and Incident Prevention session, you can register here.

You can also attend a session offered in a different language; you can check the On-Demand replays which are offered in a variety of languages here:

Customer Interaction Center (CIC) Support Webcast Series

A replay will be available for download after the event which can be found here

What will you take from it?

During our session with you, we’ll showcase our SAP Support toolbox so that you can empower yourself in solving issues independently and faster in this Self-service and Incident Prevention session.  

At SAP, we endeavour to solve an issue, document it and share it many times on our support sites so you can find an answer to your query or solution for your issue before needing to contact our product experts via an Incident/ Expert Chat/Schedule an Expert.

We’ll show you how to make the most of SAP Support’s self-enablement tools and search our many knowledge repositories for known issues and solutions.  

By the end of the webcast, you will have learned how to navigate through our Knowledge Base and learn more about SAP Notes, SAP Knowledge Base Articles, Guided Answers, Support by Product Pages and we’ll give you insider tips on how to search most effectively.    

Here’s the agenda:   

  • How to access SAP ONE Support Launchpad Search
  • Search repositories and filters
  • SAP Notes vs SAP Knowledge Base Articles
  • Searching Tips
  • Helpful SAP Notes/SAP Knowledge-Based Articles

The session is live and interactive which means you can ask any questions you may have at the end of the webcast. The session is delivered by a Support Expert from the Customer Interaction Centre.

We also share our presentation slides with attendees after the Webcast so you can sit back while we guide you through Self Service and Incident Prevention. 

Just because it’s self-service doesn’t mean you need to keep it to yourself! Spread the word and share this offering with your colleagues and friends who could benefit from the session.   

Don’t miss out and sign up now by clicking here: Register

Thanks for reading and we will see you there!

Read more Customer Interaction Center blog-posts Here!

 

 

 

 

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