Skip to Content
Personal Insights
Author's profile photo Diamila Rosa de la Teja

G2K- How to send an email from C4C activities with the current user

Hello C4C lovers:

My clients noticed that emails sent from C4C activities were received with the sender “donotreply” And their need was to send the emails with the current user.

Here I show you to make this configuration in 3 simples steps.

Let’s go…

Use case: From the Client Activities, you need to send an E-Mail to the Client notifying something about a new feature of your services. Your Customer contacts you on WhatsApp and tells you that your emails were received from the sender “no response”.
This user contacts the administrator to resolve the issue. And the admin said: Give me a minute and your wishes will be fulfilled.

How to? Follow these steps…

  1. Go to the Business Configuration work center and choose the Implementation Projects View. (1, 2, 3)

       2. Click on the Edit Project Scope button and Selec from the Questions Activity Management “Instead of the sender’s name “on behalf of” the system’s e-mail address, do you want to use only the employee’s e-mail address as the sender? (4, 5, 6, 7)



3. Save the changes.

Now when you send an E-mail from the Activities (ex. Opportunity, Customers, others) the sender will be the current user. Like this:


Reference Link: Note KBN “2302750 – When Sending an E-Mail From an Activity The Sender is Not The Current User”

Specials thanks to @luisMiguelAlvarez.

I hope that was useful for you and keep in touch!



Assigned Tags

      You must be Logged on to comment or reply to a post.
      Author's profile photo Sandro Bunturi
      Sandro Bunturi


      Everything done as explained, but emails still comes with standard e-mail address.

      Is there any additional configurations to consider ?

      Thanks in advance.

      Author's profile photo Diamila Rosa de la Teja
      Diamila Rosa de la Teja
      Blog Post Author

      Hi Sandro... please check how is maintain the employee name in the system.



      Author's profile photo Sandro Bunturi
      Sandro Bunturi

      Hi Diamila


      I have already solved the problem. It was not about employee name. seems like outgoing email encryption and signature check made problems.

      thanks a lot, Your post helped me so much.


      Author's profile photo Ganesh Iyer
      Ganesh Iyer


      I want sender email id should be the mail id maintained in respective org units, depending on to whom the ticket is assigned. I tried selecting service technician team and team responsible for ticket but not getting that email id as sender email. I am not sure if I am selecting the correct field.