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Author's profile photo Ashish Kumar Singh

Enabling Donut Chart on Custom OWL (Custom BO)

The purpose of this document is to explain the steps needed to enable the “Donut Chart” options on the Custom OWL screens (usually created on the Custom BOs).

Before we get into the details of the technical steps, let’s understand few things about the Donut Chart representation on the OWL screen.

Donut Chart representation on the OWL screen is nothing but the advanced search representation in the Donut Chart form.

However, not all fields can be represented in Donut Chart format. There are few defined CCTS type fields for which this feature works. I will describe those type later in the blog.

Lets see the steps to enable the Donut Chart format data:

Step 1: First step is to create an advanced search filter on the OWL screen. There are already good blogs on the same.

Providing the links of them below:

  1. Creating Advanced search filter via SADL query : Link
  2. Creating Advanced search filter via Normal query : Link


Step 2: Enable the “ShowInSimpleFindFrom” property for the fields for which you want to enable the donut chart feature.

Select the field in the advance search form in the UI designer of the Cloud Application studio. Under the properties view, set the value of the parameter “ShowInSimpleFindForm” as “True”.


Same needs to be repeated for all the fields you want to represent in Donut Chart Form.


Step 3: Save and Activate the changes.

Log into the Sales/Service Cloud tenant and navigate to the respective OWL screen. Donut Icon should be enabled now. Click on the Donut Icon to see the data of the respective fields.



Note: Following CCTS type data are supported for the Donut Chart Format representation:

  1. Code
  2. Date
  3. Note
  4. Name
  5. Datetime
  6. Identifier
  7. Description
  8. Indicator 9
  9. Text

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      Author's profile photo Saurabh Kabra
      Saurabh Kabra

      Hi Ashish,

      Thanks for the trick. Though I followed exactly the same steps and see that my filters are working fine through "Advance Search" UI. However, when using donut chart I can see the button for donut chart in UI BUT cannot see any data there. The steps I did are:

      1. Create Advance Search and Drop the field in findform.

      1. Then enable the property "ShowInSimpleFindForm" as True for the field.

      1. See the result in UI. No data shown.

      Do you know what could be missing here?

      Author's profile photo Abimanyu G
      Abimanyu G

      Hi Saurabh Kabra,

      I am facing the same No date error. Any steps we missed in UI designer?


      Abimanyu G

      Author's profile photo Dhruvin Mehta
      Dhruvin Mehta

      Have anything changed in C4C, I dont see the Property ShowInSimpleForm anymore.


      I have kept Hide in Donut chart false but the Donut is still not visible.

      Author's profile photo Abimanyu G
      Abimanyu G



      Same problem for me also



      Abimanyu G.

      Author's profile photo Dhruvin Mehta
      Dhruvin Mehta

      Hi Abhi,

      Its funny but as soon as i added toolbar to the OWL the issue was fixed 😀

      Author's profile photo Abimanyu G
      Abimanyu G

      Thanks Dhruvin Mehta,

      Its showing now. But now its showing No Data under the field. Any solution for this please.


      Abimanyu G