Skip to Content
Business Trends
Author's profile photo Matthew Otto

Digital Platforms Drive Innovation in HR to Deliver Trusted Employee Experiences

Reliability, adaptability, extensibility, and openness

In a recent market spotlight, IDC reported that organizations using compressed innovation tactics are taking digital ideas to production four times faster than the market average. At the core of this dynamic and accelerated transformation, digital platforms drive value creation for all stakeholders with reliability, adaptability, extensibility, and openness.

But this new reality isn’t just an opportunity for the customer experience and R&D and engineering teams. HR organizations can also leverage a digital platform to accommodate changes in employee needs, skills, and preferences rapidly and with agility.

Across various industries, a growing number of HR leaders are heeding this advice by adopting SAP Business Technology Platform (SAP BTP) along with their SAP SuccessFactors HXM Suite. SAP Business Technology Platform allows them to connect the dots between their talent management processes and employee data and extend them across all third-party applications. But what many non-users do not know about SAP BTP is the opportunity to balance standardization with the need to innovate solutions openly and rapidly.

Take, for example, American Airlines. The world’s largest airline reinvented its team-member experience with SAP SuccessFactors cloud-based HR solutions to help every employee connect anytime globally across 60 countries. The transformation initiative enables the business to replace multiple platforms and systems with a single platform that supports global and local functionality, quarterly upgrades, and long-term extensibility. In return, operational divides – such as payroll accuracy and data security – from past mergers were closed, HR services became more straightforward, and employee trust and loyalty rose.

However, one much-needed capability couldn’t be delivered through a standard solution, so together SAP and American Airlines created a collective bargaining agreement  seniority calculator allowing them to solve a pressing business need. The seniority calculator tool was designed to leverage real-time employee data to compute shift planning, compensation, benefits and rewards, and vacation eligibility. American Airlines leveraged SAP Business Technology Platform solutions to create a data-driven experience that empowered its leadership and management teams to make better staffing decisions faster. The seniority calculator tool was designed to leverage real-time employee data to compute shift planning, compensation, benefits and rewards, and vacation eligibility.

American Airlines’ use of SAP Business Technology Platform to create its calculator illustrates the potential for HR organizations to facilitate significant change flexibly. Once embedded in their HR solutions, the tool’s value soared – delivering a seamless, localized experience.

Continuous reinvestment in the employee experience

As I consider the experiences of customers such as Americas Airlines, the power and potential for organizations embracing SAP Business Technology Platform is clear.

HR organizations can simplify employee experience without disrupting operations, data access, or business-critical workflows and processes. With a solution such as SAP Business Technology Platform, they can quickly respond to market demands and changes by creating tailored solutions that address unique business needs, employee skills, cultural shifts, and organizational change,

For HR organizations, it’s a distinct opportunity to earn and maintain employee trust while proving its strategic value to business leadership.


Energize a bold future that addresses your HR needs today and tomorrow. Learn how by reading the IDC market spotlight, “Ignite Your Agile Enterprise: Five Key Trends to Future-Proof the Business in 2021 and Beyond.”

This is the third blog as part of the series on SAP Business Technology Platform Why Technology Completeness Matters to the Success of a Business Technology Platform






Assigned Tags

      1 Comment
      You must be Logged on to comment or reply to a post.
      Author's profile photo Amy Cross
      Amy Cross

      Nice article!