Incident Creation – Using the Support Assistant

Hello Everyone,

We at SAP Customer Checkout support are always looking for new ways to help streamline and simplify the incident creation process for our customers and partners.  We are glad to announce that a new tool called the Support Assistant is available for all who are creating incidents for our product.  The Support Assistant aims to help reduce the amount of time spent creating an incident while also offering you personalized solutions based on the data you have provided. 

Here you can find more about using the Support Assistant.

This is a great tool for all to avail of and we would encourage all of our valued customers and partners to test out this updated incident creation method when creating your next support incident.  

For all those who have already used this tool or for those who are planning on using it in the coming weeks, we would appreciate your feedback on this tool – how you found using it, what you liked/ disliked about it etc.  It is important for us to gain feedback from our valued customer and partners in order to ensure the incident creation process is as straightforward and beneficial as possible. The survey should take no more than 5 minutes and if you want to take part, please provide us your e-mail in the comments below and we will send you the survey.

If you have any additional questions or want to know more about the support assistant, please let us know in the comments below!

Best regards, 

Lena & the SAP Customer Checkout support team