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Author's profile photo Katie Guthrie

Get the Most from Your SAP Support with the CIC!

Want to expand your knowledge about the many support resources available to you as a valued SAP customer and how to best utilize them to flourish with SAP Support?

Look no further! Register now for our Getting the Most from Your Support Webcast this April!

Date: April 7th 2021

Time: 10:00 – 11:00 CET

14:30 – 15:30 IST

Sign up here: Getting the Most from Your Support Webcast

What you reap is what you sow! We in the Customer Interaction Center have paid close attention to the most frequently asked questions from our daily calls, chats, e-mails and tweets from customers, partners and SAP colleagues alike.

We say it a lot, but we mean it: ‘thank you for contacting us’! We’ve compiled and categorized what we believe is the most useful information on SAP Support channels and sites, Next Generation Support Tools, helpful resources and tips and tricks to help you to successfully engage with our Support Organization.


Getting the Most From Your SAP Support has never been easier!

In this webcast, we’ll be covering these hot topics:

  • Customer Interaction Center (CIC) Overview
  • Introduction to the SAP ONE Support Launchpad
  • User Management & Universal ID
  • How to Download Software
  • How to Request a License Key
  • System Administration
  • Self Service and Support Channels
  • Contacting Product Experts
  • Creating the ‘Perfect Incident’
  • Contact Us & Feedback

All in just 30 minutes! This interactive session is delivered by a Support Expert from the Customer Interaction Centre, and we will be on hand to answer any questions you have via the webcast chat, and in the Q&A session, or at the end.

For more information on CIC Webcast offerings (in a variety of languages), check out

Customer Interaction Center (CIC) Support Webcast Series

We hope you find the session fruitful! Looking forward to seeing you there!

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      Author's profile photo Sergey Grybniak
      Sergey Grybniak

      Actually, it's "What you sow." It's about farming, not couture.

      Author's profile photo Katie Guthrie
      Katie Guthrie
      Blog Post Author

      Hi Sergey! Ah, very well spotted - thank you 'sow' much 🙂